Air China Cancellation and Refund Policy

Cancellation Policy

1. Refund eligibility: Passengers may be eligible for a refund of their ticket fare depending on the fare type and the time of cancellation.
2. Time of cancellation: The deadline for cancellation varies depending on the route and cabin class, but generally, passengers must cancel at least 2 hours before the flight departure time.
3. Cancellation fees: Passengers may be charged a cancellation fee depending on the fare type and the time of cancellation.
4. Refund processing time: The refund processing time may vary depending on the payment method and the bank processing time.
5. Change of itinerary: If passengers need to change their itinerary, they may be subject to a change fee and fare difference.

Things to Remember 

1. Refund eligibility depends on the fare type and the time of cancellation.
2. Passengers must cancel at least 2 hours before the flight departure time.
3. Passengers may be charged a cancellation fee.
4. Refund processing time may vary depending on the payment method and bank processing time.
5. Passengers may be subject to a change fee and fare difference if they change their itinerary.

Ways to cancel a flight

Online:

Passengers can cancel their Air China flight online by accessing the "Manage Booking" section on the airline's website.

Phone:

Passengers can cancel their Air China flight by calling the airline's customer service center.

In-person:

Passengers can cancel their Air China flight by visiting an Air China ticket office or airport counter.

Cancellation due to Weather

1. In the event of flight cancellation due to Weather, Air China will allow affected passengers to rebook their flight at no additional charge, subject to availability.

2. Passengers may also be eligible for a refund of their ticket fare, depending on the fare type and the time of cancellation.

3. Passengers should contact Air China's customer service center or check the airline's website for the latest updates and instructions in the event of flight cancellation due to Weather.

It's important to note that weather-related flight cancellations are outside the airline's control, and Air China will try to accommodate affected passengers as best as possible.

Refund Policy

1. Refund eligibility: Passengers may be eligible for a refund of their ticket fare depending on the fare type and the time of cancellation.
2. Timeframe for a refund request: Passengers can request a refund of their ticket fare up to one year after the original flight departure date.
3. Refund processing time: The refund processing time may vary depending on the payment method and the bank processing time.
4. Refund fees: Passengers may be charged a refund fee depending on the fare type and the time of cancellation.
5. Refund request method: Passengers can request a refund online by accessing the "Manage Booking" section on the airline's website or contacting Air China's customer service center.

Steps to Cancel a Flight

Step 1. Access the "Manage Booking" section on the Air China website.

Step 2. Enter your reservation details to retrieve your booking.

Step 3. Select the flight you wish to cancel.

Step 4. Follow the on-screen prompts to complete the cancellation process.

Step 5. If you are eligible for a refund, Air China will process it according to their policy.