Air Iceland Cancellation and Refund Policy

Cancellation Policy

1. Cancellation by the passenger:

   1. If passengers wish to cancel their reservation, they may contact Air Iceland's customer service.
   2. The amount refunded will depend on the fare type and the time of cancellation. Some fares may be non-refundable, while others may be partially or fully refundable.
   3. Any applicable cancellation fees will be deducted from the refund amount.

2. Cancellation by Air Iceland:

   1. Air Iceland reserves the right to cancel a flight for various reasons, such as bad weather or technical issues.
   2. If Air Iceland cancels a flight, they will notify the affected passengers immediately and provide them with alternative travel arrangements or a refund.
   3. If a flight is canceled due to circumstances beyond Air Iceland's control, such as a natural disaster, they may be unable to provide compensation or alternative travel arrangements.

3. No-show policy:

   1. If passengers do not attend their flight or cancel their reservation beforehand, they will be considered a no-show.
   2. In most cases, no-shows are not eligible for a refund or rescheduling, and their entire fare may be forfeited.

4. Change policy:

   1. Passengers may be able to make changes to their reservation, such as changing the travel dates or the destination, by contacting Air Iceland's customer service.
   2. Any applicable change fees will be deducted from the fare or may require the purchase of a new ticket, depending on the fare type and the requested changes.

It's important to note that cancellation and change policies may vary depending on the fare type and the flight route. Therefore, checking with Air Iceland or reviewing their terms and conditions for specific details is best.

Things to Remember 

1. Check-in: Passengers should arrive at the airport with enough time to complete the check-in process, which closes 45 minutes before the scheduled departure time.
2. Baggage: Passengers should familiarize themselves with Air Iceland's baggage policy and pack accordingly. Excess baggage fees may apply.
3. Boarding: Boarding typically begins 30 minutes before the scheduled departure time and closes 15 minutes before. Passengers should be at the gate on time to avoid missing their flight.
4. In-flight services: Air Iceland offers various in-flight services, such as food and beverages, duty-free shopping, and entertainment. Some services may require additional fees.
5. Travel documents: Passengers should ensure they have all necessary documents, such as a valid passport and any required visas or permits, before traveling with Air Iceland. It's also a good idea to check the destination country's entry requirements.

Ways to cancel a flight

Contact customer service:

Passengers can cancel their flight by contacting Air Iceland's customer service through phone, email, or live chat. The customer service representative will assist with the cancellation process and any applicable fees or refunds.

Online:

Passengers may be able to cancel their flight online through Air Iceland's website or mobile app, depending on the fare type and the route of the flight. The online cancellation process may require the passenger to log in to their account and follow the prompts.

Travel agent:

If the flight was booked through a travel agent, the passenger could contact the agent to cancel the reservation. The agent will handle the cancellation process and any refunds or fees.

It's important to note that cancellation policies may vary depending on the fare type and the flight route. Therefore, checking with Air Iceland or reviewing their terms and conditions for specific details is best. Additionally, cancellation fees may apply depending on the timing of the cancellation, so it's important to cancel as soon as possible if plans change.

Cancellation due to Weather

Suppose Air Iceland cancels a flight due to bad weather or other uncontrollable factors. In that case, they will notify affected passengers immediately and provide them with alternative travel arrangements or a refund. Passengers should contact Air Iceland's customer service for assistance and further information. In some cases, if the cancellation is due to circumstances beyond Air Iceland's control, they may be unable to provide compensation or alternative travel arrangements.

Refund Policy

1. Refunds for canceled flights:

   1. If Air Iceland cancels a flight, passengers are entitled to a full refund of the fare paid.
   2. Passengers should contact Air Iceland's customer service to request a refund and provide any necessary documentation.

2. Refunds for voluntary cancellations:

   1. If a passenger voluntarily cancels their reservation, the amount refunded will depend on the fare type and the time of cancellation.
   2. Non-refundable fares may not be eligible for a refund, while partially or fully refundable fares may be eligible for a refund but may incur a cancellation fee.
   3. Passengers should contact Air Iceland's customer service to request a refund and provide any necessary documentation.

3. Refunds for unused services:

   1. If passengers do not use all of the services included in their reservation, such as baggage or in-flight services, they may be eligible for a partial refund.
   2. Passengers should contact Air Iceland's customer service to request a refund and provide any necessary documentation.

4. Refunds for duplicate payments:

   1. If a passenger accidentally makes a duplicate payment for a reservation, they may be eligible for a refund of the duplicate payment.
   2. Passengers should contact Air Iceland's customer service to request a refund and provide any necessary documentation.

5. Refunds for flight delays or cancellations:

   1. Suppose a flight is delayed or canceled due to reasons within Air Iceland's control. In that case, passengers may be eligible for compensation or alternative travel arrangements and a refund of the fare paid.
   2. Passengers should contact Air Iceland's customer service for further information.

Steps to Cancel a Flight

1. Check the fare type and cancellation policy.
2. Contact Air Iceland's customer service.
3. Provide necessary information.
4. Confirm cancellation and any refunds.
5. Receive confirmation and documentation.

(Change/Cancel Ticket)