AirAsia Cancellation and Refund Policy

Air Asia Airlines Cancellation Policy

Air Asia charges a cancellation fee for all cancellations, regardless of the reason. The fee amount varies depending on the route, fare type, and the time of cancellation. Passengers are advised to check the airline's website or contact their customer service team for the latest information on cancellation fees. The deadline for canceling an Air Asia flight varies depending on the route and the type of flight. Passengers are advised to check the airline's website or contact their customer service team for the latest information on cancellation deadlines. Passengers can cancel their Air Asia flights through the airline's website or by contacting the customer service team. To cancel a flight online, passengers can log into their Air Asia account and follow the on-screen instructions to cancel their booking. To cancel a flight by phone, passengers can contact the airline's customer service team and provide their booking details.

For more information on change and cancellation fees for different code carriers, please visit www.airasia.com/aa/about-us/en/gb/fees-and-charges.html

Things to Remember 

1. Fees and restrictions may apply for cancellations.
2. Passengers can cancel online or through customer service.
3. Refund options include a refund to the original form of payment or a travel voucher.
4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Air Asia Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with Air Asia Airlines:

Online

Passengers can cancel their Air Asia flights online through the airline's website. To do so, they must log into their Air Asia account and follow the on-screen instructions to cancel their booking. However, it's important to note that cancellation fees and refund eligibility may vary depending on the route, fare type, and time of cancellation.

Phone

Passengers can cancel their Air Asia flights by contacting the airline's customer service team. The phone number for customer service can be found on the airline's website or booking confirmation. Passengers will need to provide their booking details and follow the instructions provided by the customer service agent. Cancellation fees and refund eligibility may vary depending on the route, fare type, and time of cancellation.

Airport Counter

Passengers at the airport can cancel their Air Asia flights at the ticket counter. They must approach the Air Asia check-in counter and provide their booking details. The ticket counter agent will cancel the booking and give any necessary refunds or credits if applicable.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, Air Asia Airlines will typically provide passengers with the following options:

Rebooking:

Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Refund:

Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

Air Asia Airlines Refund Policy

Here's what you need to know about the Air Asia refund policy:

1. Refund eligibility: Passengers may be eligible for a refund of their ticket cost, less the cancellation fee, depending on the fare type and the time of cancellation. Passengers are advised to check the airline's website or contact their customer service team for the latest information on refund eligibility.

2. Refund process: Passengers can request a refund of their Air Asia ticket through the airline's website or by contacting the customer service team. To request a refund online, passengers can log into their Air Asia account and follow the on-screen instructions to submit their refund request. To request a refund by phone, passengers can contact the airline's customer service team and provide their booking details.

3. Refund timeline: The timeline for processing an Air Asia refund varies depending on the payment method and the time of cancellation. Passengers are advised to check the airline's website or contact their customer service team for the latest information on refund timelines.

4. Refund payment method: Air Asia will refund the eligible amount to the original payment method used to book the ticket. If the original payment method is no longer valid, Air Asia may issue the refund via a credit voucher or another payment method.

For more information on refund fees for different code carriers, please visit www.airasia.com/aa/about-us/en/gb/fees-and-charges.html

Steps to Cancel a Flight

Here are the steps to follow to cancel an Air Asia flight:

Step 1. Log into your Air Asia account on the airline's website.

Step 2. Navigate to the "My Booking" section and select the booking you wish to cancel.

Step 3. Enter your booking reference number and last name.

Step 4. Follow the on-screen instructions to cancel the booking.

Step 5. If applicable, pay any cancellation fees.

Step 6. Submit your cancellation request and wait for confirmation.