Azul Airlines Cancellation and Refund Policy

Cancellation Policy

Azul Airlines' cancellation policy varies depending on the ticket type and cancellation time. However, here are some key points to keep in mind:

1. Canceled flights: If Azul Airlines cancels a flight, passengers will be rebooked on the next available flight at no additional cost. Alternatively, passengers may choose to receive a full refund for their ticket.
2. Refundable vs. non-refundable tickets: Azul Airlines offers refundable and non-refundable ticket options. Refundable tickets typically cost more than non-refundable tickets.
3. Non-refundable ticket cancellations: If a passenger cancels a non-refundable ticket, the value of the ticket may be applied towards a future flight with Azul Airlines within one year of the original booking date. However, this option may come with additional fees or fare differences.
4. Refundable ticket cancellations: If a passenger cancels a refundable ticket, they may receive a full refund of the ticket price. However, this refund may be subject to cancellation fees or fare differences.
5. Timeframe for cancellations: Azul Airlines allows passengers to cancel their flight up to 2 hours before the scheduled departure time. However, some ticket types may have different cancellation policies.
6. How to cancel: Passengers can cancel their Azul Airlines flight online through the airline's website or by contacting the airline's customer service team.

Things to Remember 

1. You may be eligible for a full or partial refund depending on the fare rules of your ticket.
2. If you cancel your flight within 24 hours of booking, you may be eligible for a full refund.
3. If you cancel your flight after 24 hours, you may be charged a cancellation fee.
4. If you have purchased a non-refundable ticket, you may not be eligible for a refund, but you may be able to use the value of your ticket towards a future flight.
5. It is important to check the fare rules of your ticket and the cancellation policy of Azul Airlines before canceling your flight to avoid any surprises.

Ways to cancel a flight

Online:

Passengers can cancel their flight online by visiting the Azul Airlines website, logging into their account, and accessing their booking. From there, they can select the option to cancel their flight and follow the prompts to complete the cancellation process.

Contacting customer service:

Passengers can also cancel their flight by contacting Azul Airlines customer service directly. This can be done by phone or email, and the customer service representative will guide the passenger through the cancellation process and assist with any refunds or rescheduling.

Cancellation due to Weather

If your Azul Airlines flight is canceled due to weather conditions, the airline will typically offer you the option to rebook your flight for a later date or receive a refund.

It is important to note that if your flight is canceled due to weather, you may not be eligible for compensation under the airline's compensation policy, as weather-related cancellations are considered outside the airline's control.

To rebook your flight or request a refund, you can contact Azul Airlines customer service via phone or email, or visit the airline's website or mobile app to manage your booking online.

If you are already at the airport and your flight is canceled, Azul Airlines staff will provide you with assistance and guidance on rebooking or receiving a refund. It is important to stay informed and follow the airline's instructions in case of weather-related cancellations to ensure a smooth and hassle-free travel experience.

Refund Policy

Azul Airlines offers a refund policy for passengers who must cancel their flight or request a refund for other reasons. Here are some key points to keep in mind:

1. Refundable vs. non-refundable tickets: Azul Airlines offers refundable and non-refundable ticket options. Refundable tickets typically cost more than non-refundable tickets.
2. Refundable ticket cancellations: If a passenger cancels a refundable ticket, they may receive a full refund of the ticket price. However, this refund may be subject to cancellation fees or fare differences.
3. Non-refundable ticket cancellations: If a passenger cancels a non-refundable ticket, the value of the ticket may be applied towards a future flight with Azul Airlines within one year of the original booking date. However, this option may come with additional fees or fare differences.
4. Canceled flights: If Azul Airlines cancels a flight, passengers will be rebooked on the next available flight at no additional cost. Alternatively, passengers may choose to receive a full refund for their ticket.
5. Time for refunds: Azul Airlines typically processes refunds within 7-15 business days of the request being submitted.
6. How to request a refund: Passengers can request a refund by contacting Azul Airlines' customer service team or submitting a refund request through the airline's website.

It is important to note that Azul Airlines' refund policy is subject to change and may vary depending on the passenger's ticket type, destination, and other factors. Therefore, passengers are advised to review the airline's refund policy carefully before booking their flight and to contact the airline directly for more information or assistance in requesting a refund.

Steps for cancellation of a ticket

Step 1. Visit the official website or start the app on your phone.

Step 2. Enter your username and password as your login credentials to finish the account authentication process.

Step 3. Look for the "Manage My Booking" tab on the front page.

Step 4. Use your booking number and the passenger's last name in the relevant area.

Step 5. After reviewing the data, you can submit the Azul Airlines ticket cancellation form by tapping the Proceed tab.

Step 6. The refund calculation process will start in the system.

Step 7. The algorithm will subtract the Azul Airlines cancellation fee based on the fare types and travel itineraries to provide an accurate calculation.

Step 8. After reading it, press the "Continue" button to enter your comment.

Step 9. You will receive the reference ID after submitting the cancellation form. Please keep it for use in the procedure later.