Bangkok Airways Cancellation and Refund Policy

Cancellation Policy 

Bangkok Airways has a cancellation policy that outlines the fees and procedures for canceling a flight. Here are the details of the Bangkok Airways cancellation policy:

1. Cancellation Fees: The cancellation fee varies depending on the fare class and the time of cancellation. Generally, passengers who cancel their flight more than 24 hours before the scheduled departure time will be charged a fee of THB 300 (approximately USD 10) for domestic flights and THB 500 (roughly USD 17) for international flights. Passengers who cancel their flight less than 24 hours before the scheduled departure time will be charged a higher fee.
2. Refund Policy: Passengers who cancel their flight may be eligible for a ticket price refund minus any cancellation fees. The refund amount and processing time may vary depending on the fare class and the time of cancellation. Passengers should check the airline's website or contact customer service for the most up-to-date refund information.
3. Procedures for Cancellation: Passengers who wish to cancel their flight should contact Bangkok Airways customer service or their travel agent as soon as possible. The airline may require the passenger to provide their booking reference or e-ticket number to confirm the cancellation.
4. Rebooking Options: Passengers who wish to change their flight to a different date or time may be able to do so for a fee. The rebooking fee varies depending on the fare class and the time of rebooking. Passengers should check the airline's website or contact customer service for the most up-to-date information on rebooking options.

It's important to note that the cancellation policy may vary depending on the route and the type of ticket purchased. Therefore, passengers should check the airline's website or contact customer service for the most up-to-date cancellation policies and fee information.

Things to Remember 

1. Bangkok Airways offers a flexible cancellation policy for tickets purchased through the airline's website or mobile app.
2. Passengers may be eligible for a full refund if they cancel their ticket within 24 hours of purchase.
3. For cancellations made after the 24-hour window, fees may apply depending on the type of ticket and the time of cancellation.
4. Passengers should check the airline's cancellation policy before purchasing their ticket to understand the terms and conditions.
5. Passengers can cancel their tickets online through the Manage Booking feature on the Bangkok Airways website or mobile app, or by contacting customer service.

Ways to cancel a flight

Bangkok Airways offers multiple options for passengers to cancel their flights, including:

Online:

Passengers can cancel their flight online through the Manage Booking feature on the Bangkok Airways website or mobile app. They will need to log in to their account, access their booking, and select the option to cancel their flight.

Customer Service:

Passengers can contact Bangkok Airways customer service by phone or email to cancel their flight. Customer service representatives can provide guidance and assistance with the cancellation process.

In-Person:

Passengers can visit a Bangkok Airways ticketing office or airport counter in person to cancel their flight.

Cancellation due to Weather

In the event of flight cancellations due to weather conditions, Bangkok Airways will provide passengers with rebooking options or a refund of the ticket cost. Passengers should check the airline's cancellation policy for specific details and requirements, and contact customer service for assistance with rebooking or refunds.

Refund Policy

Bangkok Airways has a refund policy that outlines the eligibility and procedures for receiving a refund of the ticket price. Here are the details of the Bangkok Airways refund policy:

1. Eligibility for Refund: Passengers may be eligible for a refund of the ticket price if they cancel their flight or if Bangkok Airways cancels the flight. The refund amount and processing time may vary depending on the fare class and the time of cancellation.
2. Cancellation Fees: Passengers who cancel their flight may be charged a cancellation fee, which will be deducted from the refund amount. The cancellation fee varies depending on the fare class and the time of cancellation. Passengers should check the airline's website or contact customer service for the most up-to-date information on cancellation fees.
3. Procedures for Refund: Passengers requesting a refund should contact Bangkok Airways customer service or their travel agent immediately. The airline may require the passenger to provide their booking reference or e-ticket number to confirm the refund.
4. Refund Processing Time: The refund processing time may vary depending on the fare class and the payment method used to purchase the ticket. Passengers should check the airline's website or contact customer service for the most up-to-date information on refund processing times.
5. Refund to Original Payment Method: Bangkok Airways will typically refund the ticket price to the original payment method used to purchase the ticket. If the ticket was purchased through a travel agency, the refund might be processed through the agency.

It's important to note that the refund policy may vary depending on the route and the type of ticket purchased. Therefore, passengers should check the airline's website or contact customer service for the most up-to-date refund policy and procedure information.

Steps for canceling a ticket

Step 1. Visit the official Bangkok Airways website at (https://www.bangkokair.com/)

Step 2. There is a "Manage Booking" feature on the home page.

Step 3. Sign in to your account with your login information. (Booking reference number and last name)

Step 4. Click the search icon.

Step 5. Your screen will show the specifics of your flight.

Step 6. Verify your information before canceling, and click the Continue option to do so.

Step 7. Be sure to simultaneously submit your Bangkok Airways canceled flight refund by your eligibility.

Step 8. Following completion of the process, you will receive an email or SMS on your registered email address or phone number.

Any further inquiries for ticket(s) purchase through www.bangkokair.com, please contact us at: ([email protected])