Brussels Airlines Cancellation and Refund Policy

Brussels Airlines Cancellation Policy

If a passenger needs to cancel their flight, they must do so before the scheduled departure time. If the cancellation is made within 24 hours of booking the flight, the passenger may be eligible for a full refund. However, if the flight was booked within seven days of departure, the cancellation must be made at least 24 hours before the flight departure time to receive a refund.

If the cancellation is made after the 24-hour grace period, the refund amount will depend on the fare rules of the ticket purchased. Therefore, passengers should check the fare rules of their tickets before canceling to understand the refund policy.

The airline may charge a cancellation fee if a passenger purchases a non-refundable ticket. The fee amount will depend on the fare rules of the ticket purchased.

Things to Remember 

1. Fees and restrictions may apply for cancellations.
2. Passengers can cancel online or through customer service.
3. Refund options include a refund to the original form of payment or a travel voucher.
4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

Here are some common ways to cancel a flight with Brussels Airlines:

Online

If you booked your ticket online, you could cancel your flight through the Brussels Airlines website. Simply log in to your account, go to "My bookings," and select the flight you want to cancel. Then, if applicable, follow the instructions to complete the cancellation process and request a refund.

Customer service

You can also cancel your flight by contacting Brussels Airlines' customer service. You can do so by phone, email, or through the chat function on their website. Make sure to have your booking reference number and travel details ready when you contact them.

Ticket Office

You can cancel your flight in person if you're near a Brussels Airlines ticket office or airport counter. Make sure to bring your travel documents and booking reference number with you.

Cancellation Due to Weather

If your Brussels Airlines flight is canceled due to weather conditions, you may be eligible for a refund or a rebooking, depending on the circumstances. Here's what you need to know:

Refund

If your flight is canceled due to weather conditions, and you're unable or unwilling to rebook your flight, you may be eligible for a full refund, regardless of the fare type. However, check the fare rules and conditions before requesting a refund.

Rebooking

If your flight is canceled due to weather conditions, Brussels Airlines may offer you the option to rebook your flight for free, depending on the fare type and availability. If you rebook, do so as soon as possible to secure a new flight.

Compensation

In some cases, you may be eligible for compensation if your flight is canceled due to weather conditions, depending on the severity of the disruption and the applicable laws and regulations. However, weather-related cancellations are usually considered "extraordinary circumstances" and may not be subject to compensation.

Brussels Airlines Refund Policy

If passengers cancel their flight before the scheduled departure time, they may be eligible for a refund. However, the refund amount will depend on the fare rules of the ticket purchased. Therefore, passengers should check the fare rules of their tickets before canceling to understand the refund policy.

The airline may charge a cancellation fee if a passenger purchases a non-refundable ticket. The fee amount will depend on the fare rules of the ticket purchased.

If the flight is canceled by Brussels Airlines due to factors outside of the passenger's control, such as weather conditions or strikes, the airline will provide a full refund or alternative flight arrangements.

Refunds are typically processed within 7-10 business days, and the refund will be issued to the original form of payment used for the ticket purchase.

Please note that all refunds are subject to published rules and penalties and that, at a minimum, a US$25.00 Administrative Service Charge will be assessed for all eligible rebates.

Refund Steps of Brussels Airline 

If you have a refundable ticket with Brussels Airlines and wish to request a refund, you can follow these steps:

1. Visit the Brussels Airlines website and click on the "My Booking" option at the top of the page.
2. Enter your booking reference and last name to access your reservation.
3. Click on the "Cancel Booking" option and follow the prompts to cancel your reservation.
4. If you are eligible for a refund based on the fare conditions of your ticket and the timing of your cancellation, you can request a refund by clicking on the "Request Refund" option.
5. Fill out the refund request form with your personal information, booking information, and the reason for your request.
6. Submit the refund request form and wait for a response from Brussels Airlines.
7. If your refund request is approved, the refund amount will be credited to the original form of payment within a few business days.

It's important to note that the refund process may vary depending on your ticket's specific terms and conditions. If you need assistance requesting a refund or have questions about the refund process, you can contact Brussels Airlines customer service for help.

Here are the steps to follow if you need to cancel your Brussels Airlines flight:

Step1. Go to the website, select Plan and Manage, then choose to Retrieve Booking on My Booking.

Step 2. Then choose one of the following authentication options.

Step 3. Fill up the details. Enter the booking code, and your last name is required. 

Step 4. Then go to the login.

Step 5. Review the Cancellation Policy Before confirming your cancellation, review the policy to ensure you understand the terms and conditions. This will include information about refunds, fees, and other details.

Step 6. Confirm Your Cancellation If you agree with the cancellation policy, confirm your cancellation by clicking on the "Confirm Cancellation" button. You will receive a confirmation email once the cancellation has been processed.

Step 7. Request a Refund (If Applicable)

If you are entitled to a refund according to the cancellation policy, you can request it through the "Manage Your Booking" section. Then, follow the instructions to initiate the refund process.