Caribbean Airlines Cancellation and Refund Policy

Cancellation Policy

Caribbean Airlines' cancellation policy allows passengers to cancel their reservations and receive a refund in certain circumstances.

For flights within the Caribbean region, passengers may cancel their reservation and receive a refund up to 24 hours before the scheduled departure time. Refunds are subject to a cancellation fee, which may vary depending on the fare class and route.

For international flights, passengers may cancel their reservation and receive a refund up to 24 hours before the scheduled departure time. Refunds are subject to a cancellation fee, which may vary depending on the fare class and route.

Passengers who cancel their reservation after the 24-hour window or fail to show up for their flight may not be eligible for a refund.

It's important to note that some fares may be non-refundable or have different cancellation policies, so passengers should check with Caribbean Airlines or refer to their booking confirmation for specific details.

Passengers who need to cancel their reservation should contact Caribbean Airlines or their travel agent as soon as possible to initiate the cancellation process and inquire about any applicable fees or restrictions.

Things to Remember 

1. Cancellation fees may apply depending on the fare rules of the ticket.
2. Refunds may be issued for canceled flights depending on the ticket fare rules.
3. Passengers may be able to change their flight booking instead of canceling, subject to availability and additional fees.
4. Suppose a flight is canceled by Caribbean Airlines due to factors within their control, such as maintenance issues or crew shortages. In that case, passengers may be entitled to compensation or a full refund.
5. Suppose a flight is canceled due to factors outside Caribbean Airlines' control, such as weather conditions or air traffic control issues. In that case, passengers may not be entitled to compensation or a full refund.
6. It's essential to cancel your flight as soon as possible to avoid potential fees and to allow other passengers to book the available seats.
7. Passengers should have their booking reference number and personal information handy when canceling their flight.

Ways to cancel a flight

Online:

Passengers can access their flight booking through the Caribbean Airlines website and use the Manage Booking feature to cancel their flight.

Customer Service:

Passengers can contact Caribbean Airlines' customer service department by phone or email to request flight booking cancellation. A customer service representative will guide the passenger through the process and provide any necessary assistance.

Mobile App:

Caribbean Airlines' mobile app also allows passengers to manage their flight bookings and cancel their flights.

Cancellation due to Weather

If your Caribbean Airlines flight is canceled due to weather conditions, the airline will typically offer affected passengers the following options:

1. Rebooking: Passengers may be able to rebook their flight for a later date, subject to availability and any potential fare differences.
2. Refund: Passengers may be entitled to a refund for their canceled flight, depending on the ticket fare rules.
3. Accommodation: Caribbean Airlines may provide affected passengers with overnight accommodations if the cancellation occurs during a long layover or if no other flights are available.

Refund Policy

Caribbean Airlines' refund policy allows passengers to receive a refund in certain circumstances, such as flight cancellations, schedule changes, or overbooking situations.

If a passenger's flight is canceled or delayed by more than 3 hours, they may be entitled to a full refund of the unused portion of their ticket. Suppose, in addition, that the delay is due to circumstances beyond the airline's control, such as Weather or air traffic c. In that case, for control issues, the airline may offer compensation in the form of a voucher or credit towards a future flight.

If a passenger's flight is overbooked and unable to board the flight, they may be entitled to compensation and a refund of the unused portion of their ticket.

Passengers who cancel their reservation within the allowable cancellation period may also be entitled to a refund, subject to a cancellation fee.

It's important to note that some fares may be non-refundable or have different refund policies, so passengers should check with Caribbean Airlines or refer to their booking confirmation for specific details.

Passengers entitled to a refund should contact Caribbean Airlines or their travel agent to initiate the refund process and inquire about any applicable fees or restrictions. Refunds may be processed to the original form of payment or as a voucher or credit towards a future flight. 

Steps Cancel Flights on Caribbean Airlines

Step 1. Log in to the Caribbean Airlines account you have. (https://www.caribbean-airlines.com/#/)

On the home page that displays, click on "My trip" and then select "Manage Booking."

Step 3. Complete the sections on the screen with your information, including first and last names and the booking reference number.

Step 4. Your itinerary will appear on the screen as soon as you're done inputting the information.

Step 5. The cancel button, likely to appear at the bottom of the page, must be clicked as the final step.

Step 6. You can now get a confirmation email from Caribbean Airlines informing you of the most recent developments about your cancellation.