Cathay Pacific Airlines Cancellation and Refund Policy

Cancellation Policy 

Cathay Pacific's cancellation policy varies depending on the ticket type and fare class purchased. However, here are some general guidelines:

Refundable Tickets:

If you have purchased a refundable ticket, you can cancel your booking and receive a full refund minus any applicable fees. However, refundable tickets are generally more expensive than non-refundable tickets.

Non-Refundable Tickets:

If you have purchased a non-refundable ticket, you may still be able to cancel your booking, but you will not receive a refund. However, you may be able to use the value of your ticket towards a future booking on Cathay Pacific.

Fare Classes:

Each fare class has its cancellation policy and fees. The more expensive the fare class, the more flexibility you will have to make changes or cancel your booking without incurring costs.

Flight Changes:

If you need to change your flight, you may be able to do so without canceling your booking. However, depending on the fare class and ticket type, you may need to pay a fee to make the change.

Exceptional Circumstances: In some cases, Cathay Pacific may waive cancellation fees or offer refunds for customers who cannot travel due to extraordinary circumstances, such as a medical emergency or natural disaster.

It's essential to check your ticket's specific terms and conditions when booking with Cathay Pacific, as the cancellation policy can vary depending on several factors.

Things to Remember 

1. Fees may apply: Fees may apply depending on the type of ticket and the time of cancellation.
2. Refunds may be available: Passengers may be eligible for a refund depending on the ticket type and the cancellation time.
3. Cancellation deadlines vary: The deadline for cancellation varies depending on the ticket type and the route. Passengers should check the airline's cancellation policy for specific details.
4. Change fees may apply: Passengers who wish to change their booking instead of canceling may be subject to change fees.
5. Cancel online: Passengers can cancel their Cathay Pacific booking online through the Manage Booking feature on the airline's website or mobile app.

Ways to cancel a flight

Online:

Passengers can cancel their Cathay Pacific flight online through the airline's website or mobile app using the Manage Booking feature. They must log in to their account, access their booking, and select the option to cancel their flight.

Customer Service:

Passengers can contact Cathay Pacific customer service by phone or email to cancel their flight. Customer service representatives can provide guidance and assistance with the process.

In-Person:

Passengers can visit a Cathay Pacific ticketing office or airport counter in person to cancel their flight.

Cancellation Fee

The cancellation fees for different classes of service on Cathay Pacific flights can vary depending on the fare class and specific circumstances. However, in general, the fees for canceling a Cathay Pacific flight are as follows:

First Class and Business Class:

Passengers with First Class or Business Class tickets may have more flexibility to change or cancel their bookings without incurring fees. In addition, depending on the fare class and route, cancellation fees for First Class and Business Class tickets may be lower than for Economy Class tickets.

Premium Economy Class:

Passengers with Premium Economy Class tickets may be subject to higher cancellation fees than passengers with Economy Class tickets but lower fees than passengers with First Class or Business Class tickets.

Economy Class:

Passengers with Economy Class tickets may be subject to higher cancellation fees than passengers with higher fare classes. Still, the prices are generally lower than Premium Economy, Business Class, or First Class tickets.

It's essential to check your ticket's specific terms and conditions when booking with Cathay Pacific, as the cancellation fees can vary depending on several factors. In addition, the costs may be waived or reduced in certain circumstances, such as medical emergencies or natural disasters. To find out more about the cancellation fees for your specific booking, you can contact Cathay Pacific's customer service team.

Cancellation due to Weather

In the event of a flight cancellation due to Weather, Cathay Pacific will typically provide affected passengers with alternative travel arrangements or a refund, depending on the type of ticket and the availability of flights. Passengers should contact customer service or check the airline's website for details regarding their canceled flight and available options.

Refund Policy 

Cathay Pacific's refund policy varies depending on the type of ticket and fare class purchased and the specific circumstances surrounding the refund request. However, here are some general guidelines:

1. Refundable Tickets: If you have purchased a refundable ticket, you can cancel your booking and receive a full refund minus any applicable fees. The refund will be issued to the original form of payment and may take several business days to process.
2. Non-Refundable Tickets: If you have purchased a non-refundable ticket, you may not be entitled to a refund if you cancel your booking. However, you may be able to use the value of your ticket towards a future booking on Cathay Pacific, subject to specific fees and restrictions.
3. Fare Classes: Each fare class has its refund policy and fees. The more expensive the fare class, the more likely the ticket will be refundable.
4. Exceptional Circumstances: In some cases, Cathay Pacific may offer refunds for customers who cannot travel due to extraordinary circumstances, such as a medical emergency or natural disaster.

Refund Eligibility

Note: The refund eligibility listed above may vary depending on the route and specific circumstances surrounding the request. When booking with Cathay Pacific, you must check your ticket's terms and conditions.

Steps to Cancel a Flight

Step 1. Visit the Cathay Pacific website and log in to your account. Navigate to the "Flights" section and on"manage your booking," then click on "Manage booking." 

Step 2. Fill in the information like mobile number, country code, and password.

Step 3. Select the flight you wish to cancel.
Step 4. Review the terms and conditions of your ticket, including the cancellation policy and any fees that may apply.
Step 5. Follow the prompts to cancel your flight. You may be required to provide a reason for the cancellation.
Step 6. If applicable, pay any cancellation fees that may apply. The amount of the fee will depend on the fare class and route.
Step 7. Once your cancellation has been processed, you should receive a confirmation email from Cathay Pacific. The refund, if applicable, will be issued to the original form of payment and may take several business days to process.