Cebu Pacific Cancellation and Refund Policy

Cancellation Policy 

Cebu Pacific's cancellation policy allows passengers to cancel their flights and receive a refund or travel fund, depending on the fare type and timing of the cancellation. Here's what you need to know about Cebu Pacific's cancellation policy:

1. Refundable fares: Passengers who have purchased refundable fares can cancel their flights and receive a full refund minus any applicable fees.
2. Non-refundable fares: Passengers with non-refundable fares can still cancel their flights and receive a travel fund, which can be used towards a future flight with Cebu Pacific. The value of the travel fund will depend on the fare type and timing of the cancellation.
3. Timing of cancellation: The amount of the refund or travel fund will depend on the timing of the cancellation. Generally, passengers who cancel their flights more than 24 hours before the scheduled departure time will receive a higher refund or travel fund amount.
4. Fees: Cebu Pacific may charge fees for cancellations, depending on the fare type and timing. These fees may include processing fees, cancellation fees, and any difference in fare for rebooking.

Overall, Cebu Pacific's cancellation policy is designed to give passengers flexibility and options if they need to cancel their flights. First, however, it's essential to review the terms and conditions of your specific fare type to understand the potential fees that may apply.

Things to Remember 

1. Cancellation fees may apply depending on the fare type you booked.
2. Refundable tickets may be eligible for a refund of the ticket price minus applicable fees.
3. Non-refundable tickets may be eligible for a refund on the ticket's government taxes and fees portion.
4. Cancellations can be made through the Manage Booking feature on the Cebu Pacific website or by contacting the customer service hotline.
5. Be sure to read the terms and conditions of your booking carefully to understand your options and any applicable fees.

Ways to cancel a flight

Manage Booking:

Visit the Cebu Pacific website, click on the "Manage Booking" tab, enter your booking reference number and last name, select the flight you wish to cancel, and follow the prompts to cancel your flight.

Customer Service Hotline:

Contact Cebu Pacific's customer service hotline to speak to a representative who can assist you with cancelling your flight.

Mobile App:

Download the Cebu Pacific mobile app and log in to your account to access your booking and cancel your flight.

Website:

You can also cancel your flight through the Cebu Pacific website by filling out a cancellation form and submitting it online.

Cancellation Fees for Domestic and International

Indeed, here is a table outlining the cancellation fees for Cebu Pacific flights, both for domestic and international routes:

Note that these cancellation fees are subject to change and may vary depending on the specific route and timing of the cancellation. Therefore, reviewing the terms and conditions of your particular fare type before booking is essential to understand the potential fees that may apply during a cancellation.

Cancellation due to Weather

Cebu Pacific may offer several options to affected passengers in flight cancellations due to weather conditions. For example, passengers may be provided to rebook their flights to a later date without any additional fees or opt for a refund of the ticket price. Cebu Pacific may also offer hotel accommodations and transportation for passengers who need to stay overnight due to the cancellation. However, it's important to note that weather-related cancellations are outside of Cebu Pacific's control, and the safety of passengers and crew is their top priority. Passengers should watch the airline's website and social media pages for updates on flight cancellations and any available options.

Refund Policy

Cebu Pacific's refund policy allows passengers to receive a refund for their ticket in the event of a cancellation or change to their flight, depending on the fare type and timing of the request. Here's what you need to know about Cebu Pacific's refund policy:

1. Refundable fares: Passengers who have purchased refundable fares can cancel their flights and receive a full refund minus any applicable fees.
2. Non-refundable fares: Passengers with non-refundable fares may still be eligible for a refund, depending on the fare type and timing of the request. The value of the refund will depend on the fare type and timing of the request.
3. Timing of refund request: The refund amount will depend on the timing of the request. Generally, passengers who request a refund more than 24 hours before the scheduled departure time will receive a higher refund amount.
4. Fees and charges: Cebu Pacific may charge fees for refunds, depending on the fare type and timing of the request. These fees may include processing fees, cancellation fees, and any difference in fare for rebooking.

Overall, Cebu Pacific's refund policy is designed to give passengers flexibility and options in case of a cancellation or change to their flight. First, however, it's essential to review the terms and conditions of your specific fare type to understand the potential fees that may apply.

Steps to cancel a ticket

Step 1. Visit https://www.cebupacificair.com/

Step 2. Click the "Manage option" and then select "Manage booking."

Step 3. Fill in "booking Reference Number" and "Last name or email address."

Step 4. Click on "Continue."

Step 5. The following page will display all of your Cebu Pacific flight bookings.

Step 6. Now, click the "edit" option and cancel the ticket accordingly.