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China Airlines Cancellation and Refund Policy

IATA : CI

ICAO : CAL

CallSign : DYNASTY

Founded : 1959

Key people : Hsieh Shih-chen (Chairman)

Country : China

Office Address : NO.1, Hangzhan S.Rd.,Dayuan Dist. Taoyuan City, Taiwan, Taipei Taiwan 33758

City : Taoyuan City

State : Dayuan Dist,

Zip Code : 33758

Phone number : 011 886 2 412 9000

Airline Official Website :

Cancellation Policy

China Airlines has a cancellation policy that may vary depending on the fare type and route of the ticket. However, passengers can cancel their tickets one hour before the scheduled flight, which reflects China Airlines' objective of providing the best service. Moreover, passengers do not have to pay cancellation charges canceled before 24 hours.

  1. Cancellation fees: Cancellation fees may still apply if a ticket is refundable. The cancellation fee amount may vary depending on the fare type and route. It is recommended to check the specific cancellation fees for your access on the China Airlines website or by contacting customer service.

  2. Refundability: The refundability of a ticket depends on the fare type and ticket conditions. Some fares may be refundable, while others may be non-refundable. Therefore, viewing the specific fare rules and conditions before purchasing a ticket is recommended.

Things to Remember 

  1. Fees and restrictions may apply for cancellations.
  2. Passengers can cancel online or through customer service.
  3. Refund options include a refund to the original form of payment or a travel voucher.
  4. It's recommended to cancel as early as possible to avoid fees or restrictions.

Ways to cancel a flight

China Airlines offers several ways for passengers to cancel their flight reservations. Here are the ways to cancel a flight with China Airlines:

Online

Passengers can cancel their flight reservations online through the airline's website or mobile app by accessing the "Manage Booking" feature. This option allows passengers to quickly and easily cancel their reservation, view their refund options, and receive a confirmation of the cancellation.

Customer Service

Passengers can also cancel their flight reservations by contacting the airline's customer service by phone or email. The customer service representative will assist the passenger with the cancellation and provide information on the refund options and any applicable fees.

Ticket Office

Passengers can also cancel their reservation in person at a China Airlines ticket office. This option is helpful for passengers who prefer to handle the cancellation process in person and need assistance with the refund options.

Cancellation Due to Weather

In the event of a flight cancellation due to weather, China Airlines will typically provide passengers with the following options:

Rebooking:

Passengers can be rebooked on the next available flight to their destination at no additional cost. The airline will try to accommodate passengers on the earliest available flight.

Refund:

Passengers who choose not to rebook can receive a full refund of their ticket price. The refund will be credited back to the original form of payment.

China Airlines Refund Policy

Passengers can easily claim a refund if they purchase the ticket through the China Airlines website. If they request a refund within the stipulated 48 hours window, the passengers do not have to pay any penalty fee. This is true only if the reservation was made a week or more before the flight departure. However, if they miss the 48-hour window, they can expect a penalty fee from China airlines. Moreover, a full refund will be made without penalty if the ticket is unused. However, the refund charge can be waived if the key is partially used, 

China Airlines has a refund policy that varies depending on the fare type and ticket conditions. Here is a general guide to the refund policy:

  1. Refundability: The refundability of a ticket depends on the fare type and ticket conditions. Some fares may be refundable, while others may be non-refundable. Therefore, viewing the specific fare rules and conditions before purchasing a ticket is recommended.

  2. Refund requests: If a ticket is refundable and the passenger wishes to request a refund, they can do so through the China Airlines website or by contacting customer service. The refund request should include the booking reference or e-ticket number, passenger name, and other relevant information.

  3. Refund process: If a ticket is eligible for a refund, the refund process may take several weeks to complete. The refund will generally be credited to the original payment method used to purchase the ticket.

Steps to Cancel a Flight

Step 1. Visit China Airline Website and click on the "Manage Booking" tab.

china airline manage booking tab

Step 2. Provide your booking reference or e-ticket number and Last name.china airline detail window

Step 3. Review the cancellation policy and any applicable cancellation fees or refund amounts.

Step 4. Confirm the cancellation and receive a cancellation confirmation.

Step 5. The refund process may take several weeks to complete if eligible for a refund. The refund will generally be credited to the original payment method used to purchase the ticket.

China Airlines Cancellation and Refund Policy FAQ's

You can do so by visiting China Airlines website or you can contact customer care on 00 886 2 412 9000.

It will take around 7 business days to process the refund. Sometimes due to the bank formalities, it might take longer.

You can visit China Airlines website and cancel your flight by clicking on ‘manage booking’.

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