Condor Cancellation and Refund Policy

Condor

IATA : DE

ICAO : CFG

CallSign : CONDOR

Founded : 1955

Key people : Ralf Teckentrup (CEO)

Country : Germany

Office Address : Condor Platz, Frankfurt am Main

City : Frankfurt

State : Hesse,

Zip Code : 60549

Phone number : 00 49 180 6 767767

Airline Official Website : http://www.condor.com/eu/index.jsp

Cancellation Policy

The Cancellation Policy of Condor Airlines applies to all passengers who have booked a flight with the airline and want to cancel their reservation for any reason. The policy outlines the fees, refund policies, and other important terms and conditions that passengers must know before canceling their flight.
If you need to cancel your flight with Condor Airlines, you can do so either online or by contacting their customer service. However, the cancellation fees and refund policies will depend on the type of ticket you purchased.
If you cancel your flight within 24 hours of booking and your departure date is at least seven days away, you will receive a full refund. If you cancel your flight after 24 hours of booking, you may still be eligible for a refund, depending on the type of ticket you purchased.
Passengers who purchased a non-refundable ticket would not be eligible for a refund unless they bought the Flex fare option. In this case, they may receive a refund minus the cancellation fee. (https://support-us.condor.com))

Days before departure	Cancellation Charges
60 or more days before the flight departure	20% of the ticket fare
From 59 to 30 days before the flight departure	50% of the ticket fare
From 29 to 15 days before the flight departure	70% of the ticket fare
From 14 days to 1 one day before the departure	90% of the ticket fare
On the day of flight departure / No-show	100% of the ticket fare

Things to Remember

Cancellation fees may apply depending on the fare type you booked.
Refundable tickets may be eligible for a refund of the ticket price minus applicable fees.
Non-refundable tickets may not be suitable for a refund, but taxes and fees may be refundable.
Cancellations can be made through the Manage Booking feature on the Condor Airlines website or by contacting the customer service hotline.
Be sure to read the terms and conditions of your booking carefully to understand your options and any applicable fees.

Ways to cancel a flight

Manage Booking:

Access your booking on the Condor Airlines website, select the flight you wish to cancel, and follow the prompts to cancel your flight.

Customer Service Hotline:

Contact Condor Airlines' customer service hotline to speak to a representative who can assist you with cancelling your flight.

Mobile App:

Download the Condor Airlines mobile app to access your booking and cancel your flight.

Cancellation due to Weather

Condor Airlines may offer several options to affected passengers in the event of flight cancellations due to weather conditions. Passengers may be provided to rebook their flights to a later date without any additional fees or opt for a refund of the ticket price. Condor Airlines may also offer hotel accommodations and transportation for passengers who need to stay overnight due to the cancellation. It's important to note that weather-related cancellations are outside of Condor Airlines' control, and the safety of passengers and crew is their top priority. Passengers should watch the airline's website and social media pages for updates on flight cancellations and any available options.

Rebooking Policy

By giving its customers the choice of rebooking, the airline offers flexibility. Only the initial booked period is eligible for rebooking. After that, the dates, party size, and routes affect the rebooking fees and deadlines, which may vary.

Days before departure	Rebooking Charges
29 or more days before flight departure	a rebooking fee of 10%
From 28 to 15 days before the departure	a rebooking fee of 25%
From 14 days to 1 day before the departure	a rebooking fee of 40%

Refund Policy

For canceled flight tickets, the airline will immediately refund eligible passengers. It will be issued within 20 working days when your booking payment was made by check and seven working days when it was made by cash or credit card for international flights.

Condor sells only electronic tickets, regardless if sold sales through www.condor.com, a travel agency, or the customer service hotline.
You can request for refund of all the electronic tickets by calling the reservation sales team. They are available 24/7.
You can call 1-866-960-7915 free of charge for passengers of the USA and Canada.

Step to cancel a flight

Step 1. First, you have to go to the official website of https://www.condor.com/us. Then, on the airline's home page, click "My Booking."

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Step 2. A blank form will appear on your screen; you must fill it out with your information, including your "booking reference number," "outbound date of flight," and "passenger's surname." You only need to press "Continue" once you've entered all the necessary information.

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Step 3. Your flight ticket information will be displayed on the screen. Choose whether you want to modify or cancel your reservation at this point.
Step 4. You need to follow the instructions to finish the ticket cancellation procedure.
Step 5. You might get an email about your canceled trip after you've finished these steps. You can seek a refund at this point.