Czech Airlines Cancellation and Refund Policy
IATA : OK
ICAO : CSA
CallSign : CSA-LINES
Founded : 1923
Key people : Miroslav Dvorak
Country : Czech Republic
Office Address : Jana Kašpara 1069/1,
City : Prague
State :
Zip Code : 1600
Phone number : 011 420 239 007 007
Airline Official Website : http://czechairlines.com/
Cancellation Policy
Czech Airlines' cancellation policy varies depending on the fare class and ticket type of the reservation. However, here are the general guidelines for cancellations:
- Business Flex tickets: These tickets are fully refundable, and changes can be made free of charge up to 24 hours before departure.
- Economy Flex tickets: These tickets are also fully refundable, and changes can be made free of charge up to 24 hours before departure.
- Economy Standard and Economy Promo tickets: These tickets are non-refundable, but changes can be made for a fee, depending on the ticket fare rules.
- Special fares: Some fares may have specific rules and restrictions regarding changes and cancellations. Passengers should carefully review the fare rules of their ticket before booking.
If a passenger needs to cancel their reservation, they can do so online or by contacting Czech Airlines' customer service team. Refunds will be issued in the original form of payment, and processing times may vary depending on the payment method used.
It's important to note that some fees and charges, such as service fees, may be non-refundable even if the ticket is fully refundable. Therefore, passengers should carefully review their ticket's fare rules and any associated fees and charges before canceling their reservation.
Things to Remember
- Czech Airlines' cancellation policy varies depending on the type of ticket purchased.
- Passengers can cancel their tickets within 24 hours of booking for a full refund.
- If the cancellation is made after 24 hours, a cancellation fee will be charged.
- Refunds may take up to 10 business days to process.
- Passengers can make changes to their bookings or request a refund online or by contacting Czech Airlines' customer service.
Ways to cancel a flight
Online:
Passengers can cancel their flight online by visiting the Czech Airlines website, logging into their account, and accessing their booking. From there, they can select the option to cancel their flight and follow the prompts to complete the cancellation process.
Contacting customer service:
Passengers can also cancel their flight by contacting Czech Airlines' customer service directly. This can be done by phone or email, and the customer service representative will guide the passenger through the cancellation process and assist with any refunds or rescheduling.
Cancellation due to Weather
If Czech Airlines cancels a flight due to weather conditions, passengers are entitled to certain options depending on the circumstances:
- If the flight is canceled due to severe weather, passengers may be entitled to a full refund or the option to rebook their flight for a later date without penalty.
- If the flight is delayed or canceled due to weather, but the airline is still able to operate the flight, passengers may be rebooked on the next available flight without penalty.
- Passengers are advised to check the Czech Airlines website or contact customer service for the latest updates on their flight status, and to make alternative travel arrangements if necessary.
- It's important to note that if a flight is canceled due to weather, the airline is not responsible for any additional expenses incurred by passengers, such as hotel stays or meals. Passengers should consult their travel insurance policy for coverage in such situations.
Refund Policy
Czech Airlines' refund policy varies depending on the fare class and ticket type of the reservation. However, here are the general guidelines for refunds:
- Business Flex tickets: These tickets are fully refundable, and the refund will be processed to the original form of payment.
- Economy Flex tickets: These tickets are also fully refundable, and the refund will be processed to the original form of payment.
- Economy Standard and Economy Promo tickets: These tickets are non-refundable, but changes can be made for a fee, depending on the ticket fare rules.
- Special fares: Some fares may have specific rules and restrictions regarding refunds. Passengers should carefully review the fare rules of their ticket before booking.
Steps for cancellation of a ticket
Steps 1. of Czech Airlines Cancellation https://www.csa.cz/at-en/book/,
login into your credential details.
Step 2. Then access the "booking section"
Step 3. You'll board the previously scheduled flight, as promised.
Step 4. Select the appropriate flight to cancel, then press the cancel button.
Step 5. then confirm your cancellation by going through it.
Step 6. Finally, you will receive an email and a confirmation message.
Czech Airlines Cancellation and Refund Policy FAQ's
You can contact Czech Airlines’ call centre on 011 420 239 007 007
Yes, if a flight is cancelled by the airline itself then you may get a voucher that you can use for any purpose of Czech Airlines ticket and ancillary services.
To obtain a refund you can contact Czech Airlines contact centre or submit a claim online.