El Al Israel Airlines Cancellation and Refund information

Cancellation policy

El Al Israel Airlines has a cancellation policy that allows passengers to cancel their reservation and receive a refund or credit, subject to certain conditions. Here's a closer look at the airline's cancellation policy:

1. Refund eligibility: Passengers may be eligible for a refund if they cancel their reservation within 24 hours of booking or purchase a refundable ticket.
2. Refund amount: The refund amount will depend on the fare type and the timing of the cancellation. Some fares may be non-refundable or may require a penalty fee for cancellation.
3. Refund process: To cancel a reservation and request a refund, passengers can contact El Al Israel Airlines directly or use the online cancellation form on the airline's website.
4. Credit option: In some cases, passengers may receive credit towards a future flight instead of a refund.
5. Exceptional circumstances: In the event of a flight cancellation or delay, passengers may be entitled to additional compensation or assistance, depending on the circumstances.

(https://www.elal.com/en/PassengersInfo/Services/Pages/Ticket-Cancellation.aspx)

Things to Remember 

1. The cancellation policy varies depending on the fare type and timing of the cancellation.
2. Passengers may be charged a cancellation fee for canceling their flight.
3. Refunds may be issued depending on the fare type and timing of the cancellation.
4. Passengers can cancel their flight online or by contacting customer service.
5. Reviewing the fare rules and cancellation policy before booking a flight with El Al Israel is essential.

Ways to cancel a flight

Online:

Passengers can cancel their flight online by visiting the El Al Israel website, logging into their account, and accessing the Manage Booking section. From there, they can cancel their flight and follow the prompts to complete the cancellation process.

Contacting customer service:

Passengers can cancel their flight by contacting El Al Israel's customer service directly. This can be done by phone, email, or live chat, and the customer service representative will guide the passenger through the cancellation process and assist with any refunds or rescheduling.

Airport ticket office:

Passengers can visit an El Al Israel ticket office at the airport to cancel their flight in person.

Cancellation due to Weather

If El Al Israel cancels a flight due to weather conditions, passengers are entitled to specific options depending on the circumstances:

1. If the flight is canceled due to severe weather, passengers may be entitled to a full refund or the option to rebook their flight for a later date without penalty.
2. If the flight is delayed or canceled due to Weather, but the airline can still operate the flight, passengers may be rebooked on the next available flight without penalty.
3. Passengers are advised to check the El Al Israel website or contact customer service for the latest updates on their flight status and to make alternative travel arrangements if necessary.
4. It's important to note that if a flight is canceled due to Weather, the airline is not responsible for any additional expenses passengers incur, such as hotel stays or meals. Therefore, passengers should consult their travel insurance policy for coverage.

Refund Policy

El Al Israel Airlines has a refund policy that allows passengers to receive a refund for their tickets under certain circumstances. Here's a closer look at the airline's refund policy:

1. Refund eligibility: Passengers may be eligible for a refund if they have purchased a refundable ticket or cancel their reservation within 24 hours of booking.
2. Refund amount: The refund amount will depend on the fare type and the timing of the cancellation. Some fares may be non-refundable or may require a penalty fee for cancellation.
3. Refund process: To request a refund, passengers can contact El Al Israel Airlines directly or use the online refund request form on the airline's website. The refund will be processed to the original form of payment and may take up to several weeks to be credited.
4. Credit option: In some cases, passengers may receive credit towards a future flight instead of a refund.
5. Exceptional circumstances: In the event of a flight cancellation or delay, passengers may be entitled to additional compensation or assistance, depending on the circumstances.

(https://www.elal.com/en/PassengersInfo/Services/Pages/Ticket-Cancellation.aspx)

Cancellation of Tickets Under Israel's Consumer Protection Law

1. For tickets bought through the Israel Telephone Service Center or on the EL AL website for tickets for flights leaving from Israel, the use of this transaction cancellation mechanism will comply with the Israel Consumer Protection Law. Therefore, in terms of the key, refund requests for tickets bought from travel agencies or EL AL stores rather than the Telephone Service Center should be directed to them.
2. Only unused travel tickets purchased through the website will be eligible for refunds. The customer should contact the seller if the key is only partly used (flight in one direction).
3. This is to clarify that the cancellation affects every passenger on the ticket. Customers should contact the vendor from whom the ticket was bought if they want to cancel the transaction only for a specific number of passengers mentioned on one reservation.
4. All trips and services included in the reservation are affected by the cancellation. Customers who do not consent to this should speak with the organization where they bought the ticket.
5. The transaction may be canceled within 14 days of the transaction date but no later than seven working days before the date of the departure flight (the first flight as stated on the flight ticket/reservation confirmation voucher) for which the cancellation is being requested.
6. If these requirements are met, a cancellation fee of 5% of the ticket's total cost or NIS 100, whichever is less, will be applied, except in cases where the business has fundamentally broken the terms of the agreement and in which points, cancellation fees won't use.
7. The individual making the reservation will be charged by EL AL's cancellation policy, subject to ticket conditions, in all other circumstances, and subject to all applicable laws.
8. Per all legal requirements, the refund will be issued via the credit card used to complete the purchase within 14 days.
9. EL AL could alter the circumstances.

Steps to Cancel a Flight

Step 1. Visit the airline's website ( https://www.elal.com/en/USA/Pages/default.aspx) and locate "My Booking." 

Step 2. Locate "My Booking" 

Step 3. Enter your reservation details: Enter your "booking Code and last name to access your booking.

Step 5. Select the reservation to cancel: Choose the reservation you want to withdraw from your list of bookings.

Step 6. Click on the "Cancel" button to initiate the cancellation process.

Step 7. Review the cancellation policy: Review the cancellation policy to understand any applicable fees or restrictions.

Step 8. Confirm the cancellation: Confirm that you want to cancel your reservation by clicking on the "Confirm" button.

Step 9. Receive confirmation: Once the cancellation is complete, you should receive a confirmation email or notification from the airline.