Hainan Airlines Flight Reservations

Hainan Airlines Information

As one of the largest airlines in China, Hainan Airlines has provided exceptional air travel services to passengers since 1993. The airline aims to make every flight a comfortable and memorable customer experience. It has achieved this through its high-quality services, modern aircraft, and extensive network of domestic and international routes. This Hainan Airlines overview will provide all the information you need about this reputable airline.

Why Book Flight with Hainan Airlines

Hainan Airlines is known for its exceptional air travel services and has several unique qualities that set it apart from other airlines. Here are some of the airline's most notable features:

1. Extensive Route Network: Hainan Airlines has an extensive network of domestic and international routes, covering major cities in China, as well as destinations in Asia, Europe, North America, and Australia.
2. High-Quality Services: The airline is committed to providing high-quality services to its passengers, with comfortable seats, gourmet meals, and a wide selection of entertainment options.
3. Modern Fleet: Hainan Airlines operates a modern fleet of aircraft, including Boeing 787 Dreamliners, Airbus A330s, and Boeing 737s, equipped with the latest technology and amenities.
4. Skilled Crew: The airline's crew members are highly trained and experienced, providing passengers with a safe and comfortable journey.
5. Awards and Recognition: Hainan Airlines has received numerous awards for its services, including Skytrax's Five-Star Airline rating, the highest airline industry accolades.
6. Environmental Sustainability: The airline is committed to reducing its carbon footprint and has implemented several measures to promote ecological sustainability, including biofuels and eco-friendly aircraft design.
7. Innovative Technology: Hainan Airlines has embraced innovative technology to enhance the passenger experience, including facial recognition technology for check-in and boarding and developing a virtual reality platform for in-flight entertainment.

Overall, Hainan Airlines is a reputable airline that offers exceptional services, modern amenities, and an extensive network of routes to its passengers. Whether traveling for business or leisure, flying with Hainan Airlines will be a comfortable and memorable experience.

Hainan Airlines Destinations and Hub Airports

Hub Airport	City	Country
Haikou Meilan International Airport	Haikou	China
Beijing Capital International Airport	Beijing	China

Domestic Destinations	City	Province
Beijing	Beijing	Beijing
Changchun	Changchun	Jilin
Changsha	Changsha	Hunan
Chengdu	Chengdu	Sichuan
Chongqing	Chongqing	Chongqing
Dalian	Dalian	Liaoning
Fuzhou	Fuzhou	Fujian
Guangzhou	Guangzhou	Guangdong
Guiyang	Guiyang	Guizhou
Haikou	Haikou	Hainan
Hangzhou	Hangzhou	Zhejiang
Harbin	Harbin	Heilongjiang
Hefei	Hefei	Anhui
Jinan	Jinan	Shandong
Kunming	Kunming	Yunnan
Lanzhou	Lanzhou	Gansu

 

International Destinations	City	Country
Auckland	Auckland	New Zealand
Bali	Bali	Indonesia
Bangkok	Bangkok	Thailand
Belgrade	Belgrade	Serbia
Berlin	Berlin	Germany
Brisbane	Brisbane	Australia
Budapest	Budapest	Hungary
Cairns	Cairns	Australia
Chicago	Chicago	United States
Chiang Mai	Chiang Mai	Thailand
Delhi	Delhi	India
Dubai	Dubai	United Arab Emirates
Edinburgh	Edinburgh	United Kingdom
Hanoi	Hanoi	Vietnam
Helsinki	Helsinki	Finland
Ho Chi Minh City	Ho Chi Minh City	Vietnam
Honolulu	Honolulu	United States

Note- there are more destinations apart from this.

Cabin Classes

Class of Service	Features
Business Class	- Spacious seats that recline into a fully flat bed, Personal entertainment screen, USB and power outlets, Gourmet meals and premium beverages, Priority check-in and boarding, Access to the airline's VIP lounges
Premium Economy Class	- Extra legroom and wider seats, Personal entertainment screen, USB and power outlets, Gourmet meals and beverages, Priority check-in and boarding
Economy Class	- Comfortable seats with adjustable headrests, Personal entertainment screen, USB and power outlets, Gourmet meals, and beverages available for purchase - In-flight shopping available

Note: The features listed above are subject to change and may vary depending on the route and aircraft type. It is recommended to check the airline's official website for the most up-to-date information on the class of services and their respective features.

Hainan Airlines Manage Booking

Hainan Airlines Manage Booking is a convenient online portal allowing passengers to change their itinerary, such as rescheduling their flight or upgrading their ticket. Accessing the Hainan Airlines Manage Booking portal is easy and can be done through the Hainan Airlines website or mobile app. Passengers can make various changes to their booking through the portal, including selecting seats, changing meal preferences, or adding extra baggage. In case of any issues accessing the portal, passengers can contact Hainan Airlines customer service for assistance.

Flight Status

Hainan Airlines Manage Booking allows passengers to check their flight status in real time through the airline's website or mobile app. Passengers can receive up-to-date information on delays or cancellations by entering their flight number and departure date. In case of any issues, passengers can use the Manage Booking portal to make changes to their itinerary or request a refund. However, it is essential to note that flight status information is subject to change, and passengers should arrive at the airport on time regardless of their flight status.

Change Flight/Cancel Flight

Website:

You can cancel your flight by logging into your Hainan Airlines account on the website, navigating to the "Manage Your Trip" section, and selecting the option to cancel your booking.

Customer Service

Hainan Airlines' customer service representatives are available 24/7 to assist passengers with changing or canceling their flights. Passengers can contact customer service by phone or email and should have their booking reference number and passenger information readily available.

Mobile App

Passengers can also change their itinerary through the Hainan Airlines mobile app. Simply log in to your account on the app and follow the prompts to modify your booking.

Passengers need to review the airline's policy on flight changes and cancellations before modifying their itinerary. Additionally, additional fees or cancellation charges may apply. In case of any issues, passengers can always contact Hainan Airlines customer service for assistance.

Select Seats

Hainan Airlines Manage Booking allows passengers to select their seats in advance, making their travel experience more comfortable and convenient. The process is simple and can be done through the airline's website or mobile app. Passengers can choose their preferred seat location, such as aisle or window, and select seats for all passengers on their booking. In case of any issues, passengers can contact Hainan Airlines customer service for assistance.

Upgrade Your Seat

Hainan Airlines Manage Booking allows passengers to upgrade their seats from economy to a higher class, such as business or first class, for a more comfortable travel experience. Passengers can make the upgrade through the airline's website or mobile app. The process is simple, but it's important to note that upgrading a seat may incur additional fees. Therefore, passengers should review the airline's policy on seat upgrades before making any changes to their itinerary. In case of any issues or questions, passengers can contact Hainan Airlines customer service for assistance.

Add Special Requests

Hainan Airlines Manage Booking allows passengers to add special requests to their booking, such as requesting a specific meal, wheelchair assistance, or special seating arrangements. Passengers can make these requests through the airline's website or mobile app. The process is simple and can be done at the time of booking or after the booking has been made. However, it's important to note that some special requests may incur additional fees, and passengers should review the airline's policy before making any modifications to their itinerary. In case of any issues or questions, passengers can contact Hainan Airlines customer service for assistance.

Add Baggage

Hainan Airlines Manage Booking allows passengers to add extra baggage to their booking, ensuring their travel needs are met. Passengers can add extra baggage through the airline's website or mobile app. The process is simple and can be done at the time of booking or after the booking has been made. However, it's important to note that adding extra baggage may incur additional fees, and passengers should review the airline's policy on baggage fees before making any modifications to their itinerary. In case of any issues or questions, passengers can contact Hainan Airlines customer service for assistance.

In-Flight Entertainment and wifi

1. Hainan Airlines offers a wide selection of movies, TV shows, music, and games on personal entertainment screens in all classes of service.
2. Passengers can choose from the latest Hollywood blockbusters, classic movies, popular TV shows, and various music genres.
3. The airline also offers a selection of Chinese movies and TV shows for passengers who are interested in Chinese culture.
4. Passengers can use their entertainment screens to access the airline's in-flight magazine, which features travel, lifestyle, and culture articles.
5. Hainan Airlines has also developed a virtual reality platform for in-flight entertainment, which allows passengers to explore destinations in 3D and experience various cultural activities.
6. In addition to in-flight entertainment, the airline offers in-flight wifi on select routes, allowing passengers to stay connected during the flight.
7. Hainan Airlines is committed to providing a comfortable and enjoyable journey for its passengers, and its in-flight entertainment is a testament to that commitment.

Hainan Airlines Food Menu and Beverages

1. Appetizers and Salads (Business Class): 150 - 300 points
2. Main Courses (Business Class): 500 - 800 points
3. Desserts (Business Class): 100 - 200 points
4. Western-style Breakfast (Economy Class): 100 - 200 points
5. Chinese-style Breakfast (Economy Class): 100 - 200 points
6. Hot Meals (Economy Class): 300 - 500 points
7. Snacks (Economy Class): 50 - 100 points
8. Soft Drinks and Juices: 30 - 50 points
9. Beer and Wine (Business Class): 200 - 500 points (additional charge)
10. Tea and Coffee: 30 - 100 points

Please note that these point values may vary depending on the flight route and ticket class and are subject to change. Additionally, not all menu items may be available on every flight.

Frequent-Flyer Programs

Frequent-Flyer Program	Name	Benefits
Fortune Wings Club (https://ffp.hnair.com/FFPClub/en/home/index.html)	Basic Level	- Accumulate miles for Hainan Airlines and partner flights, Redeem miles for award tickets and upgrades, Access to priority check-in, boarding, and baggage handling
	Silver Level	- All Basic Level benefits, Priority baggage handling, Access to airport lounges
	Gold Level	- All Silver Level benefits, Extra baggage allowance, Priority waitlisting, and reservations
	Platinum Level	- All Gold Level benefits, First-class check-in, and boarding, Exclusive airport services
	Diamond Level	- All Platinum Level benefits, Exclusive customer service hotline
	Family Account	- Pool miles with up to 8 family members for faster rewards
HNA Club https://www.hainanairlines.com/INT/GB/HNA-Club	Blue	- Accumulate points for Hainan Airlines flights only; redeem points for award tickets
	Silver	- All Blue benefits, Access to airport lounges
	Gold	- All Silver benefits, Priority check-in, and boarding

Please note that the benefits and requirements for each frequent-flyer program may vary and are subject to change.

Hainan Airlines Alliance and Codeshare Programs

Alliance or Codeshare Partner	Route
SkyTeam Alliance	-
China Express Airlines	Domestic routes within China
Hong Kong Airlines	Hong Kong to Haikou, Hong Kong to Sanya
Lucky Air	Domestic routes within China
Tianjin Airlines	Domestic routes within China
Beijing Capital Airlines	Domestic routes within China, China to Japan
Grand China Air	Domestic routes within China
West Air (China)	Domestic routes within China
Asiana Airlines	Seoul to Beijing
Etihad Airways	Abu Dhabi to Beijing
Alaska Airlines	Seattle to Beijing, San Diego to Beijing
American Airlines	Los Angeles to Beijing
Brussels Airlines	Brussels to Beijing
Finnair	Helsinki to Beijing
Royal Brunei Airlines	Brunei to Beijing, Brunei to Shanghai
S7 Airlines	Novosibirsk to Beijing
Virgin Australia	Sydney to Shenzhen

Note: this is subject to change. It is recommended to check the airline's official website for the most up-to-date information on alliance and codeshare partners.

Customer Reviews

https://www.tripadvisor.in/Airline_Review-d8729085-Reviews-Hainan-Airlines

Customer Service

contact: +86-898-95339

Scope	Contact Number	Contact Us
For all other services Mon. to Fri.: 08:30 – 11:30 13:30 – 17:30 (CST) Closed on Saturday, Sunday, or Public Holidays.	+86-898-95339 (International rates apply) 24-hour hotline Feedback Email： [email protected]	Complaints/Feedback