IndiGo Cancellation and Refund Policy
IATA : 6E
ICAO : IGO
CallSign : IFLY
Founded : 2005
Key people : Rakesh Gangwal (co-founder), Rahul Bhatia (co-founder)
Country : India
Office Address : Tower C Global Business Park, Mehrauli-Gurgaon Road
City : Gurugram (Gurgaon)
State :
Cancellation Policy
The airline permits passengers to cancel a booking. However, the reimbursement value will depend on the tariff conditions attached to the ticket. Furthermore, cancellation and administrative fee is applicable, please refer to the table below for details of the same:
| Cancellation Fees | |
| Number of days left for departure | Domestic |
| 0-3 (Days) | 47 USDor Airfare charges plus Fare difference will be charged (Whichever is lower). Cancellation fee will depend upon the time of cancellation. |
| 4 Days and above | 40 USD or Airfare charges plus Fare difference will be charged (Whichever is lower). Cancellation fee will depend upon the time of cancellation. |
| For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates. | |
| Number of days left for departure | International |
| 0-3 (Days) | 87 USD or Airfare charges plus Fare difference will be charged (Whichever is lower). Cancellation fee will depend upon the time of cancellation. |
| 4 Days and above | 80 USD or Airfare charges plus Fare difference will be charged (Whichever is lower). Cancellation fee will depend upon the time of cancellation. |
Refund Policy
Passengers can get a refund of a ticket that they possess, the reimbursement value will depend on the tariff conditions attached to the ticket. Moreover, if the ticket is completely unused then the refund is equal to the fare paid. On the other hand, if the ticket is used then refund is equal to the difference between fare paid and fare applicable for transportation/services used. Furthermore, cancellation fee or any other service charge fee is applied upon cancellation of booking. In addition to this, the passenger needs to submit valid photo identification of the passenger names on the ticket to get a refund. Lastly, if the booking is done through a travel agent then the passenger needs to contact them to apply for a refund.
Furthermore, the airline will refund the ticket to the person who is named on the ticket or whoever paid for the ticket, provided that satisfactory proof of payment is given.
IndiGo Cancellation and Refund Policy FAQ's
You can contact IndiGo’ customer service on 0124-4973838 (India).
For domestic flights you can cancel up to 2 hours prior and for international flights you can cancel up to 4 hours prior to flight departure.
Yes, but you can only get refund of all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/ Passenger Service Fee (PSF).
