Japan Airlines Cancellation and Refund Policy

Cancellation Policy 

Japan Airlines has a cancellation policy that allows customers to cancel their bookings and receive a refund, subject to certain conditions. Here are the critical details of JAL's cancellation policy:

1. Refund Eligibility: Customers may be eligible for a refund of their ticket price if they cancel their booking within 24 hours of purchase, provided that the flight is at least seven days away from the date of cancellation.
2. Refund Amount: The refund amount will depend on the fare rules of the ticket purchased. Some tickets may be non-refundable or have a penalty fee for cancellation.
3. Cancellation Fees: JAL may charge a cancellation fee for certain types of tickets. The fee amount will depend on the fare rules of the ticket purchased.
4. Change of Itinerary: If a customer changes their itinerary, the fare rules of the ticket purchased will determine if any change fees or additional charges apply.
5. Refund Process: Customers can request a refund through JAL's website or by contacting the Customer Support Center. The refund process may take several weeks to complete.

(https://www.jal.co.jp/jp/en/info/2020/inter/200127_02/)

Things to Remember 

1. Japan Airlines allows for cancellations and changes to flight bookings, but fees may apply depending on the fare class of the ticket and the specific circumstances of the cancellation or change.
2. Refunds may be available for cancellations made within the specified timeframe, but again, fees may apply.
3. Passengers should review the fare rules of their booking before making any cancellations or changes to understand any applicable fees or restrictions.
4. It is important to cancel or change your booking as soon as possible if your travel plans have changed to avoid additional fees or charges.
5. Japan Airlines recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans.

Ways to cancel a flight

Online:

Passengers can cancel their flight online by logging in to their Japan Airlines account, accessing their booking details, and following the prompts to cancel their flight.

Mobile app:

Japan Airlines offers a mobile app for iOS and Android devices that allows passengers to manage their bookings and cancel flights on the go.

Contact customer service:

Passengers can also cancel their flight by contacting Japan Airlines customer service by phone, email, or live chat and providing their booking reference and last name.

Over the phone

Passengers can also cancel their Japan Airlines flight over the phone by contacting customer service. To cancel a flight over the phone, passengers will need to provide their booking reference and last name to the customer service representative. Fees may apply for cancellations depending on the fare class of the ticket and the specific circumstances of the cancellation, and refunds may be available for cancellations made within the specified timeframe, but again, fees may apply. It's important to review the fare rules of your booking before making any cancellations to understand any applicable fees or restrictions.

Cancellation due to Weather

Japan Airlines understands that weather conditions can sometimes impact flight schedules, and the airline has policies in place to assist affected passengers. Here's what you need to know about Japan Airlines' cancellation policy due to weather:

1. Safety is the top priority: Japan Airlines will never compromise the safety of its passengers and crew. If weather conditions are deemed unsafe for flying, flights may be canceled or delayed.
2. Rebooking options: If your flight is cancelled due to weather, Japan Airlines will make every effort to rebook you on the next available flight, subject to availability.
3. Waiver of fees: If your flight is cancelled due to weather, Japan Airlines may waive fees for changing or cancelling your flight booking. However, this may depend on the fare class of your ticket and the specific circumstances of the cancellation.
4. Stay updated: Japan Airlines encourages passengers to stay updated on their flight status and any weather-related cancellations or delays by checking the Japan Airlines website, mobile app, or by contacting customer service.
5. Travel insurance: Japan Airlines recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans due to weather or other unforeseen circumstances.

Cancellation Fees for Domestic and International

Information about Japan Airlines' cancellation fees for domestic and international flights presented:

Note: The cancellation fee for each access will depend on the fare rules of the ticket purchased, the route, and other factors. Customers are advised to review their ticket's fare rules and cancellation policy before booking. The above table is for informational purposes only and is subject to change.

Refund Policy 

Japan Airlines has a well-defined refund policy that caters to the needs of its passengers. The airline offers two types of tickets- Refundable and Non-refundable. Refundable tickets can be canceled and refunded after deducting the cancellation fee, while Non-refundable tickets cannot be refunded.

To avail of a refund on a canceled ticket, you need to fulfill the following conditions:

1. First, the key must be refundable.
2. Second, the cancellation must be made before the departure of the flight.
3. Third, the cancellation must be made by the rules of the key.
4. Finally, the refund amount will be calculated based on the ticket fare rules.

The cancellation fee for a refundable ticket depends on the ticket fare rules. The cancellation fee is deducted from the fare, and the remaining amount is refunded. However, there may be cases where the cancellation fee is higher than the fare, resulting in no refund.

Refund Eligibility

The above table shows the refund eligibility for different classes on Japan Airlines. Passengers holding a refundable ticket in any category can cancel and avail of a refund after deducting the cancellation fee. Non-refundable tickets, on the other hand, cannot be refunded.

Each class's cancellation fee and the refund amount will be calculated based on the ticket fare rules. Therefore, it is recommended that passengers check the fare rules of their ticket and the refund policy of Japan Airlines before canceling their flight to understand the refund eligibility criteria for their specific class and fare type.

Steps to Cancel a Flight

If you need to cancel your Japan Airlines flight, you can do so easily by following these simple steps:

Step1. Visit the official website of Japan Airlines.

Step 2. Click on the menu, go to the "Manage Booking" option, and click "About changes and cancellation."

Step 3. and go to the "Manage Booking" option and click on "About changes and cancellation"

Step 4. Then click on "check a booking."

Step 5. if you are a member of "JAL MILEAGE BANK, "fill in the details; if you are a nonmember, fill in the details below.

Step 6. Select the flight you wish to cancel.
Step 7. Confirm the cancellation and make the payment of the cancellation fee if applicable.
Step 8. You will receive a cancellation confirmation email.