Kenya Airways Cancellation and Refund Policy

Cancellation Policy

Kenya Airways' cancellation policy varies based on your fare class, destination, and when you cancel your flight. However, here are the general guidelines for Kenya Airways' cancellation policy:

1. Refundable and non-refundable fares: Kenya Airways offers both refundable and non-refundable fares. Refundable fares may be canceled for a full refund, while non-refundable fares may not be canceled.
2. Cancellation fees: You may be charged a cancellation fee if you need to cancel a refundable fare. The price varies based on your destination and fare class. Non-refundable fares cannot be canceled.
3. Time of cancellation: If you cancel your flight within 24 hours of booking, you may be eligible for a full refund of your fare, regardless of whether it is refundable or non-refundable.
4. Rebooking: If you need to change your travel plans, you may be able to rebook your flight for a fee. The fee varies based on your destination and fare class.

Things to Remember 

1. Kenya Airways offers refundable and non-refundable fares, with different rules for each.
2. If you need to cancel a refundable fare, you may be charged a cancellation fee, which varies based on your destination and fare class.
3. Non-refundable fares cannot be canceled, so choose your fare class carefully.
4. If you cancel your flight within 24 hours of booking, you may be eligible for a full refund of your fare, regardless of whether it is refundable or non-refundable.
5. If you need to change your travel plans, you may be able to rebook your flight for a fee, which varies based on your destination and fare class.

Ways to cancel a flight

Online:

You can cancel your Kenya Airways flight online through the airline's website. Log in to your account, navigate to the Manage Booking section, and follow the instructions to cancel your flight.

Customer service:

You can also cancel your Kenya Airways flight by contacting their customer service. You can find the contact information on Kenya Airways' website or social media channels.

Over the phone:

If you prefer to cancel your flight over the phone, call Kenya Airways' customer service and speak to a representative.

In-person:

If you are at the airport, you can visit the Kenya Airways ticket counter or customer service desk to cancel your flight.

Cancellation due to Weather

If your Kenya Airways flight is canceled due to Weather, the airline will work to rebook you on the next available flight to your destination. You may be eligible for a full refund or a travel voucher, depending on the specific circumstances of your flight cancellation. Check Kenya Airways' website or contact customer service for more information on their policies and procedures for flight cancellations due to Weather.

Refund Policy

1. Refundable and non-refundable fares: Kenya Airways offers both refundable and non-refundable fares. Refundable fares may be canceled for a full refund, while non-refundable fares may not be refunded.
2. Cancellation fees: You may be charged a cancellation fee if you need to cancel a refundable fare. The fee varies based on your destination and fare class. Non-refundable fares cannot be refunded.
3. Time of refund: Refunds for canceled flights are typically processed within seven business days of the cancellation.
4. Method of refund: Refunds for canceled flights are typically issued to the original form of payment.

Steps to Cancel a Flight

Step 1. Go to the Kenya Airways website (https://www.kenya-airways.com/in/en/)and log in to your account.

Step 2. Click on the "Prepare for Travel" option on the homepage and click on "Manage Booking."

Step 3. Then select the option "change your Flight." 

Step 4. Enter your booking reference number and last name.

Step 5. Click on the "Go" option.

Step 6. Follow the prompts to confirm your cancellation.

Step 7. If you are eligible for a refund, you will be notified of the amount and method of refund.

Step 8. If you need to rebook your flight, follow the prompts to select a new flight and pay any additional fees.