Cancellation Policy

1. The cancellation policy varies depending on the fare type and how close to the departure date the cancellation occurs.
2. Refundable tickets can be canceled anytime for a full refund, subject to applicable fees and penalties.
3. Non-refundable tickets can be canceled, but a cancellation fee and penalties will apply.
4. The cancellation fee and penalties amount depend on the fare type and how close to the departure date the cancellation occurs.
5. To minimize fees and penalties, canceling your reservation as soon as possible is recommended.
6. Cancellations can be made online, through the LOT Polish Airlines mobile app, or by contacting their customer service center.
7. If your flight is canceled by LOT Polish Airlines, you may be entitled to a refund or rebooking on an alternative flight, depending on the circumstances.
8. It's essential to review LOT Polish Airlines' cancellation policy and contact their customer service center for further information and assistance.

Things to Remember 

1. The cancellation policy varies depending on the fare type and how close to the departure date the cancellation occurs.
2. Refundable tickets can be canceled for a full refund, subject to applicable fees and penalties.
3. Non-refundable tickets can be canceled, but a cancellation fee and penalties will apply.
4. The cancellation fee and penalties amount depend on the fare type and how close to the departure date the cancellation occurs.
5. It's recommended to cancel your reservation as soon as possible to minimize fees and penalties.

Ways to cancel a flight

Online cancellation:

Passengers can log into their account on LOT Polish Airlines' website and cancel their flight reservation online.

Mobile cancellation:

Passengers can cancel their flight reservation using LOT Polish Airlines' mobile app, which is accessible on the App Store and Google Play.

Contact customer service:

Passengers can contact LOT Polish Airlines' customer service center by phone or email to cancel their flight reservation.

Airport cancellation:

Passengers can cancel their flight reservation at the airport by visiting the LOT Polish Airlines check-in counter or ticketing desk.

Travel agency cancellation:

If the reservation was made through a travel agency, passengers can contact the agency to request cancellation.

Cancellation due to Weather

If your flight on LOT Polish Airlines is canceled due to Weather, you may be entitled to a refund or rebooking on an alternative flight, depending on the circumstances.

In the event of a weather-related cancellation, LOT Polish Airlines will typically offer affected passengers the following options:

1. Rebooking on an alternative flight: If other flights are available, LOT Polish Airlines may offer to rebook you on an alternative flight to your destination.
2. Refund: If you cannot travel on an alternative flight or prefer not to, you may be entitled to a refund of the fare paid.

It's important to note that weather-related cancellations are considered force majeure events, which means that LOT Polish Airlines is not liable for any additional expenses or losses you may incur due to the cancellation.

Refund Policy

(current-rebooking-and-refund-information)

1. Refunds for unused tickets: Passengers who have purchased a ticket but cannot use it may be eligible for a refund. However, the amount of the refund and any associated fees or penalties will depend on the fare type and how close to the departure date the cancellation occurs.
2. Refunds for canceled flights: If your flight is canceled by LOT Polish Airlines, you may be entitled to a refund of the fare paid.
3. Refunds for flight delays: If your flight is delayed by a certain amount of time (usually several hours), you may be entitled to compensation in the form of a refund or voucher for future travel.
4. How to request a refund: Passengers can request a refund by contacting LOT Polish Airlines' customer service center, filling out an online form, or visiting a ticket office.
5. Processing time: Refunds can take several weeks to process, depending on the payment method and the specific circumstances of the refund request.

Steps to Cancel a Flight

(booking-cancellation/how-can-i-cancel-my-booking)

Step 1. Visit the LOT Polish Airlines website(https://www.lot.com/us/en) and click the "Manage Booking" tab.

Step 2. Enter your "Booking Reference" and the last name to access your booking, then click "next."

Step 3. Select the flight you want to cancel and click the "Cancel Flight" button.

Step 4. Review the cancellation policy and any associated fees or penalties.

Step 5. Confirm the cancellation by clicking on the "Cancel Flight" button again.

Step 6. If applicable, enter your payment details to receive a refund.

Step 7. Once the cancellation is complete, you will receive a confirmation email from LOT Polish Airlines