Qantas Airways Cancellation and Refund information

Cancellation Policy

Qantas Airways has a cancellation policy for passengers who must cancel their flights. Here are the key points to keep in mind:

(Manage booking, Cancel Flight)

1. Cancellation fees: Qantas Airways charges fees for cancellation, and the fee amount depends on the type of ticket purchased, the fare rules, and the time of cancellation. The cancellation fees may vary depending on the specific route, so reviewing your ticket's fare rules and terms and conditions is always a good idea before booking.
2. Refunds: If you cancel your flight, you may be eligible for a ticket price refund minus any applicable fees. The refund amount will depend on the ticket fare rules and the time of cancellation. Refunds may be issued through the original payment method or a travel voucher.
3. Flex Fares: Passengers who have purchased a Flex Fare ticket can make changes or cancellations without incurring a fee if the changes are made before the scheduled departure time.
4. Non-Refundable Fares: Passengers who have purchased a non-refundable fare ticket may be required to pay a cancellation fee equivalent to the total ticket price. However, the cancellation fee may be waived in certain circumstances, such as in the case of a death in the family or a medical emergency.
5. Refundable Fares: Passengers who have purchased a refundable fare ticket may be eligible for a full ticket price refund minus any applicable fees. However, the refund amount will depend on the ticket fare rules and the time of cancellation.

It's important to note that Qantas Airways' cancellation policy may vary depending on the type of ticket purchased and the specific route. So, reviewing your ticket's fare rules and terms and conditions before booking is always a good idea. Additionally, Qantas Airways may charge a cancellation fee or administrative fee for processing the cancellation, which may also vary depending on the ticket type and time of cancellation.

Things to Remember 

1. Qantas Airways allows for cancellations and changes to flight bookings, but fees may apply depending on the ticket fare class.
2. Refunds may be available for cancellations made within the specified timeframe, but again, fees may apply.
3. Passengers should review the fare rules of their booking before making any cancellations or changes to understand any applicable fees or restrictions.
4. It is important to cancel or change your booking as soon as possible if your travel plans have changed to avoid additional fees or charges.
5. Qantas Airways recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans.

Ways to cancel a flight

Online via the Qantas Airways website:

Passengers can cancel their flight booking by visiting the Qantas Airways website, accessing their booking details through Manage Booking, and following the prompts to cancel their flight.

Via the Qantas Airways mobile app:

Passengers can also cancel their flight booking using the Qantas Airways mobile app by logging in to their account, selecting "Manage Booking," accessing their booking details, and following the prompts to cancel their flight.

Contacting customer service:

Passengers can also cancel their flight booking by contacting Qantas Airways customer service by phone, email, or live chat and providing their booking reference and last name.

Cancellation due to Weather

Qantas Airways understands that travel plans can be affected by Weather and other unforeseen circumstances. In-flight cancellations due to Weather, Qantas Airways will try to assist affected passengers and minimize the inconvenience caused. Here's what you need to know about Qantas Airways' cancellation policy due to Weather:

Safety is the top priority: Qantas Airways will never compromise the safety of its passengers and crew. Therefore, flights may be canceled or delayed if weather conditions are deemed unsafe for flying.

Rebooking options: If your flight is canceled due to Weather, Qantas Airways will try to rebook you on the next available flight, subject to availability.

Waiver of fees: If your flight is canceled due to Weather, Qantas Airways may waive fees for changing or canceling your flight booking. However, this may depend on your ticket's fare class and the cancellation's specific circumstances.

Stay updated: Qantas Airways encourages passengers to stay updated on their flight status and any weather-related cancellations or delays by checking the Qantas Airways website mobile app or contacting customer service.

Travel insurance: Qantas Airways recommends purchasing travel insurance to protect against unexpected cancellations or changes to your travel plans due to Weather or other unforeseen circumstances.

Refund Policy

Airways has a refund policy for passengers who cannot travel on their scheduled flight. Here are the key points to keep in mind:

1. Refunds for canceled flights: If Qantas Airways cancel your flight, you will be eligible for a full refund of your ticket price. You can choose to receive the refund in the form of the original payment method or the form of a travel voucher.
2. Refunds for changed flights: If you need to change your flight, you may be eligible for a refund of the difference in fare if the new ticket is cheaper than the original ticket. However, if the new key is more expensive than the original ticket, you will be required to pay the difference in fare.
3. Refunds for unused tickets: If you have a key that you no longer need or cannot use, you may be eligible for a refund of the ticket price minus any applicable fees. The refund amount will depend on the ticket fare rules and the time of cancellation.
4. Refunds for medical reasons: If you cannot travel for a medical reason, you may be eligible for a refund of your ticket price. However, you must provide medical documentation to support your claim.
5. Refunds for bereavement: If you need to cancel your flight due to a family member's death or a travel companion's end, you may be eligible for a refund of your ticket price. However, you must provide a death certificate or other supporting documentation.

(https://www.qantas.com/us/en/book-a-trip/flights/compensation-and-refunds-policy.html)

Fees for Cancellation

Here's a table outlining Qantas Airways' fees for cancellation:

It's important to note that the cancellation fees may vary depending on the specific fare rules and route, so it's always a good idea to review the terms and conditions of your ticket before booking. Additionally, Qantas Airways may charge a cancellation fee or administrative fee for processing the cancellation, which may also vary depending on the ticket type and time of cancellation.

Steps to Cancel a Flight

Step 1. Go to the Qantas Airways website (https://www.qantas.com/us/en.html)and log in to your account.

Step 2. Select "Manage booking": Select "Manage booking" from the main menu after logging in.

Step 3. Fill in all the mandatory details in the Manage booking form, like entering your booking reference and last name.

Step 4. Find the 'Flights' option, then click 'Flight details' on the left-hand navigation to see your flight details.
Step 5. Find the 'Flights' option, then click 'Flight details' on the left-hand navigation to see your flight details.
Step 6. Now, click 'Cancel/Voucher' on the right-hand side.
Step 7. Accept the 'terms and conditions.
Step 8. If your ticket fare class permits you, then your cancellation will approve by the system; otherwise, it may deny.
Step 9. After your cancellation is processed, you'll get a confirmation mail about the status of your request.