Qatar Airlines Cancellation and Refund Policy

Cancellation Policy

Qatar Airways offers a flexible cancellation policy that allows passengers to cancel their booking and receive a refund or credit, depending on the fare type and the time of cancellation.

1. Refundable Tickets: Passengers who purchase a refundable ticket can cancel their booking and receive a full refund to the original form of payment, provided the cancellation is made before the flight's scheduled departure time.

2. Non-refundable Tickets: Passengers who purchase a non-refundable ticket may be eligible for a credit for the value of the unused portion of their passport, minus any applicable fees, depending on the fare rules and the time of cancellation. The credit can be used for future travel on Qatar Airways.

Passengers can cancel their booking online using the Qatar Airways website or mobile app or by contacting customer service. The airline may charge a cancellation fee or other charges depending on the fare type and the time of cancellation.

Passengers are advised to check the airline's website or contact customer service for the latest information on the cancellation policy and fees, as these may vary depending on the fare type and other factors.

Things to Remember 

1. Cancellation fees may apply depending on the fare type and timing of the cancellation.
2. Refunds may vary depending on the timing and fare type of cancellation
3. Non-refundable tickets may still be eligible for credit
4. Passengers can cancel their flight online or by contacting customer service
5. Passengers should review Qatar Airways' cancellation policy before canceling their flight.

Ways to cancel a flight

To cancel a Qatar Airways flight, you can do so through the following methods:

Online:

Passengers can cancel their flight online through the Qatar Airways website or mobile app. To cancel online, passengers must log in to their booking and follow the prompts to cancel their flight.

Over the phone:

Passengers can cancel their flight by calling Qatar Airways' customer service team. The phone number for customer service can be found on the airline's website.

In-person:

Passengers can cancel their flight in person by visiting a Qatar Airways ticket office or airport counter.

Cancellation Scenario 

Cancellation Scenario on Combination of Multiple Fare Basis:(charges and penalties)

Unutilized tickets - Passenger is a No-Show on O/B:

E.g., Cancellation fee applicable will be USD 100

Partially utilized tickets - Passenger is a No-Show on I/B:

E.g., Cancellation fee applicable will be USD 75

E.g., Cancellation fee applicable will be USD 150

Cancellation due to Weather

In conclusion, if Qatar Airways cancels a flight due to weather conditions, affected passengers will be given a full refund or the option to rebook their flight later, subject to availability. Passengers should contact Qatar Airways' customer service team to discuss their options and avoid traveling to the airport unless their flight has been confirmed as operating.

Refund policy

Qatar Airways offers a refund policy for passengers who have purchased a ticket but cannot travel for any reason. The refund policy varies depending on the fare type and the time of cancellation.

1. Refundable Tickets: Passengers who purchase a refundable ticket can cancel their booking and receive a full refund to the original form of payment, provided the cancellation is made before the flight's scheduled departure time.

2. Non-refundable Tickets: Passengers who purchase a non-refundable ticket may be eligible for a credit for the value of the unused portion of their passport, minus any applicable fees, depending on the fare rules and the time of cancellation. The credit can be used for future travel on Qatar Airways.

Passengers can request a refund by contacting customer service or submitting a refund request through the Qatar Airways website or mobile app. The airline may charge a refund fee or other charges depending on the fare type and the time of cancellation.

Check refund status

When Qatar Airways receives your request for a refund, they will process it and respond within five business days. This request will also be confirmed and forwarded to your email.

If you paid for your tickets with a credit card, processing usually takes seven business days. However, you should anticipate a 20-day processing time from Qatar Airways if you paid with cash, check, or another payment type.

The expected processing time may increase to 30 business days at certain times due to the large volume of inquiries. As a result, the money could not appear in your bank account for a few weeks.

Steps to Cancel a Flight

You can cancel your flight online and receive a credit for the unused portion of your ticket back to the original payment method. You could do this through Qatar Airways' website or Contact Centers if you made your reservation directly with them.

Online refund processing:

Step 1. Visit the official website of Qatar Airways

(https://www.qatarairways.com/en-qa/homepage.html)

Step 2. Then click on the search icon and Click on Manage Your Booking.

(https://booking.qatarairways.com/nsp/views/retrievePnr.xhtml?iid=ALL12837010#)

Step 3. Put in your last name and the e-ticket or booking reference number.

Step 4. Reclaim booking

Step 5. Flight cancellation and refund request