South African Airways Cancellation Policy and Refund Information

Cancellation Policy

South African Airways offers a cancellation policy that allows passengers to cancel their flights if they cannot travel as planned. However, the terms and conditions of the cancellation policy may vary depending on the type of ticket purchased, the route of the flight, and other factors.

If passengers wish to cancel their flight with South African Airways, they must inform the airline in advance, preferably as soon as possible. The airline will then initiate the cancellation process, and the passenger will be notified of any applicable fees or charges.

Cancellation fees may vary depending on the fare type, the journey length, and the cancellation time. Generally, the earlier the cancellation is made, the lower the fees.

Passengers who have purchased a refundable ticket may be eligible for a full or partial refund, depending on the terms and conditions of the ticket. However, some fees may still apply.

Things to Remember 

1. Cancellation fees may apply based on the type of ticket purchased.
2. The refund amount depends on the fare rules and the time of cancellation.
3. Some tickets may be non-refundable.
4. Passengers may be eligible for a refund due to flight cancellations or delays.
5. Passengers should review the cancellation policy before booking their tickets to understand the terms and conditions.

Ways to cancel a flight

Online:

Passengers can cancel their flight through the Manage Booking section on the airline's website.

Mobile app:

The South African Airways mobile app allows passengers to cancel their flight through their smartphone or tablet.

Phone:

Passengers can call the South African Airways reservations department to cancel their flight over the phone.

Airport:

Passengers can cancel their flight at the airport ticket counter or the self-service kiosk.

Travel agent:

If the flight was booked through a travel agent, passengers may be able to cancel their flight through the agent.

Cancellation due to Weather

In cancellations due to Weather, South African Airways (SAA) typically offers passengers the option to rebook on the next available flight at no extra cost. If this is not possible, SAA may offer a refund or a credit for future travel. However, it's important to note that the specific policies and procedures may vary depending on the severity and duration of the weather conditions and other factors outside of SAA's control. In such cases, it's best to check with the airline directly for the most up-to-date information and guidance.

Refund policy

1. If South African Airways cancel your flight, you will be entitled to a full refund.
2. If you cancel your flight more than 24 hours before departure, you may be entitled to a refund, subject to the fare rules of your ticket.
3. If you cancel your flight less than 24 hours before departure, you may not be entitled to a refund unless extenuating circumstances exist.
4. Refunds will typically be processed back to the original form of payment within a specific timeframe.
5. It is essential to read the terms and conditions of your ticket to understand the refund policy and any fees or penalties that may apply.

Steps to Cancel a Flight

Visit the South African Airways website and navigate the "Manage & Fly" tab. ( South African Airways Official website )

Step 2. Then click "Manage my booking" and select "Booking Management."

Step 3. Click on "My Bookings" and enter your booking reference number and Surname name. (manage/booking-management)

Step 4. Select the booking you wish to cancel and click "Cancel Booking."

Step 5. Follow the prompts to confirm the cancellation and any refund or credit due to you.