Tunisair Cancellation and Refund Policy

Cancellation Policy

1. Refund eligibility: Passengers may be eligible for a refund if they cancel their flight booking within 24 hours of making the reservation or if Tunisair cancels the flight.
2. Refund fees: Tunisair may charge fees for cancellations or changes to flight bookings, depending on the fare type, route, and cabin class. Passengers are advised to check Tunisair's cancellation policy and fees before making any booking changes.
3. Refund process: To request a refund for a canceled flight, passengers can contact Tunisair's customer service center or use the "Manage Booking" service on the airline's website. Refunds are typically processed within 30 days of the request.
4. Flight changes: Passengers may also be able to change their flight bookings, subject to availability and applicable fees. Tunisair's change policy varies depending on the fare type, route, and cabin class.
5. Travel insurance: Passengers are advised to consider purchasing travel insurance to protect against unexpected cancellations or changes to their travel plans.

Things to Remember 

1. Passengers may be eligible for a refund if they cancel their flight booking within 24 hours of making the reservation or if Tunisair cancels the flight.
2. Tunisair may charge fees for cancellations or changes to flight bookings, depending on the fare type, route, and cabin class.
3. To request a refund for a canceled flight, passengers can contact Tunisair's customer service center or use the "Manage Booking" service on the airline's website.
4. Tunisair's change policy varies depending on the fare type, route, and cabin class.
5. Passengers are advised to consider purchasing travel insurance to protect against unexpected cancellations or changes to their travel plans.

Ways to cancel a flight

Online cancellation:

Passengers can use the "Manage Booking" service on Tunisair's website to cancel their flight online. This service allows passengers to view and modify their bookings, including cancelling flights and requesting refunds.

Contact customer service:

Passengers can contact Tunisair's customer service center by phone, email, or social media to request a cancellation and refund. The customer service center is available 24/7 to assist passengers with their flight bookings.

Airport desk:

Passengers can also cancel their flight at Tunisair's airport desk. However, it is recommended to contact Tunisair's customer service center first to avoid any unnecessary fees or delays.

Cancellation due to Weather

If a Tunisair flight is canceled due to weather conditions, passengers may be eligible for a refund or a flight change, subject to availability and Tunisair's policies. Passengers should contact Tunisair's customer service center for assistance with rebooking or refund requests. It is important to note that Tunisair is not responsible for any additional expenses passengers incur due to weather-related cancellations, such as accommodation or transportation costs.

Refund Policy

1. Refund eligibility: Passengers may be eligible for a refund if they cancel their flight booking within 24 hours of making the reservation or if Tunisair cancels the flight. Refunds may also be available for unused tickets, subject to Tunisair's policies.
2. Refund fees: Tunisair may charge fees for cancellations or changes to flight bookings, depending on the fare type, route, and cabin class. Passengers are advised to check Tunisair's refund policy and fees before making any booking changes.
3. Refund process: To request a refund, passengers can contact Tunisair's customer service center or use the "Manage Booking" service on the airline's website. Refunds are typically processed within 30 days of the request.
4. Payment method: Refunds will be issued to the original form of payment used for the booking unless otherwise requested by the passenger.
5. Travel insurance: Passengers are advised to consider purchasing travel insurance to protect against unexpected cancellations or changes to their travel plans.

Steps to Cancel a Flight

1. Log in to your account at https://www.tunisair.com, the Tunair website.
2. Navigate to the website's "My Trips" area.
3. To cancel a flight, locate it.
4. To cancel a flight, click the "Cancel Flight" button and then follow the on-screen instructions.