Volaris Airlines Cancellation and Refund Information

Volaris Airline Cancellation Policy

Volaris Airlines has a cancellation and reimbursement policy for passengers who need to cancel their flights. Here's an overview of Volaris' cancellation and reimbursement policy:

1. Refundable tickets: Passengers who purchase refundable tickets can cancel their flights and receive a full refund of the ticket price. The refund will be issued to the original form of payment.
2. Non-refundable tickets: Passengers who purchase non-refundable tickets may still be eligible for a refund, but the amount will depend on the fare type and the timing of the cancellation. In general, passengers can receive a partial refund if they cancel their flights more than 24 hours before departure. The refund amount may be subject to fees and penalties.
3. Flight changes: Passengers who wish to change their flights can do so online or by contacting Volaris customer service. Fees and penalties may apply depending on the fare type and the timing of the change.
4. Travel insurance: Passengers who purchase travel insurance may be eligible for additional cancellation and reimbursement benefits, depending on the policy.

It's important to note that Volaris may change its cancellation and reimbursement policy at anytime. In addition, the rules and regulations may vary depending on the fare type and the destination. Therefore, passengers should check the Volaris website or contact customer service for the most up-to-date information on cancellation and reimbursement policies.

Things to Remember 

1. Cancellation fees: Depending on the fare type, cancellation fees may apply for canceling a flight.
2. Refunds: Passengers may be eligible for a refund of the ticket fare, depending on the fare type and cancellation policy.
3. Timeframe: The cancellation must be made within a specific timeframe before the flight's departure.
4. Method: Passengers can cancel their flights online through the Manage Booking feature, over the phone with customer service, or at the airport ticket counter.
5. Change fee waiver: Volaris Airlines may waive the change and cancellation fees for certain fare types due to COVID-19-related changes.

Ways to cancel a flight

Online:

Passengers can cancel their flights online through the Manage Booking feature on the Volaris Airlines website or mobile app. They need to log in to their account, access their booking, and follow the prompts to cancel their flight. This is a convenient 24/7 option for passengers to manage their travel plans.

Over the phone:

Passengers can call Volaris Airlines customer service to cancel their flights. The phone number can be found on the airline's website, and customer service agents are available to assist passengers 24/7.

At the airport:

Passengers can visit the Volaris Airlines ticket counter at the airport to cancel their flights. However, it's recommended to check agents' wait times and availability before going to the airport to avoid any inconvenience.

Cancellation due to Weather

In the event of flight cancellations due to Weather, Volaris Airlines will do its best to notify affected passengers immediately and provide them with options for rebooking or refunding. Passengers can check their flight status through the Flight Status feature on the Volaris Airlines website or mobile app. If their flight is canceled due to Weather, passengers may be eligible for a refund or credit towards a future flight, depending on the fare type and cancellation policy. Volaris Airlines may also provide accommodations or transportation for affected passengers, depending on the circumstances. It's important to note that weather-related cancellations are outside the airline's control, and passengers should have travel insurance to cover additional expenses or losses. Overall, Volaris Airlines prioritizes the safety and comfort of its passengers and will take all necessary measures to minimize disruptions caused by weather-related cancellations.

Volaris Airline Refund Policy

Volaris Airlines has a refund policy for passengers who must cancel their flights and request a refund. Here's an overview of Volaris' refund policy:

1. Refundable tickets: Passengers who purchase refundable tickets are eligible for a full refund of the ticket price if they cancel their flights. The refund will be issued to the original form of payment.
2. Non-refundable tickets: Passengers who purchase non-refundable tickets may still be eligible for a refund, but the amount will depend on the fare type and the timing of the cancellation. In general, passengers can receive a partial refund if they cancel their flights more than 24 hours before departure. The refund amount may be subject to fees and penalties.
3. Refund request process: Passengers who request a refund should visit the Volaris website or contact customer service. They will need to provide their reservation code or Volaris INVICTUS number, last name, and a reason for the cancellation.
4. Refund processing time: The refund processing time may vary based on the payment method and the issuing bank. Passengers should allow up to 21 business days for the refund to be processed and reflected in their account.
5. Travel insurance: Passengers who purchase travel insurance may be eligible for additional cancellation and refund benefits, depending on the policy.

Volaris Airline Policy Change

Recent policy changes for Volaris Airlines on national routes:

For International Routes

Fees for cancellation

Volaris Airlines charges fees for cancellations, and the fee amount depends on the fare type and the timing of the cancellation. Here's an overview of Volaris' cancellation fees:

1. Basic fare: Passengers who purchase basic food cannot cancel their flights.
2. Classic fare: Passengers who purchase a Classic fare and cancel their flights will be charged a cancellation fee. The fee varies based on the destination and the timing of the cancellation. For example, if the cancellation is made more than 24 hours before departure, the fee may be lower than if the cancellation is made within 24 hours of release.
3. Plus fare: Passengers who purchase a Plus fare and cancel their flights will be charged a cancellation fee. The fee varies based on the destination and the timing of the cancellation. For example, if the cancellation is made more than 24 hours before departure, the fee may be lower than if the cancellation is made within 24 hours of release.

Steps to Cancel a Flight

Step 1:- First, Go to the official website of "Volaris Airlines "

Step 2:- Second, tap on "My Trips," and the "Manage your trip" page will open.

Step 3:-Fill in the blanks provided, such as "Reservation Code" and "Last Name," with your confidential information. Click "Go To My Trips" after entering your information.

Step 4: Several choices, including "select your seat," "add extra baggage," "change or cancel your flight," etc, will be available there. Please choose "Change or Cancel Your Flight" and follow the on-screen instructions.

Step 5: Decide what you have to do cancel or change.

Step 6. If you decide to change the flight then click on "Change only departure flight"

Step 7. Then click on the depature.

Step 8. Then select the date according to your plan.

Step 9: You will receive a confirmation email regarding your canceled trip after completing all steps.