XiamenAir Cancellation and Refund Policy

Cancellation Policy

1. Refunds: Passengers may be eligible for a refund of their ticket fare if they cancel their flight within 24 hours of purchase. After that, refunds may be subject to fees and restrictions depending on the fare type and route.
2. Fees: XiamenAir may charge a fee for cancellations, changes, or refunds, depending on the fare type and route. Passengers are advised to check XiamenAir policies and procedures for more information.
3. Rebooking: Passengers may be able to rebook their flight for a different date or time, subject to availability and fees. Rebooking policies may vary depending on the fare type and route.
4. No-shows: Passengers who do not show up for their flight may forfeit their ticket fare and not be eligible for a refund or rebooking.

It's important to note that XiamenAir cancellation policy may vary depending on the fare type and route. Therefore, passengers are advised to check XiamenAir policies and procedures before making any changes or cancellations to their booking.

Things to Remember 

1. Refunds are available within 24 hours of purchase
2. Cancellation fees may apply depending on fare type and route
3. Rebooking may be available, subject to availability and fees
4. Cancellation policies vary depending on fare type and route
5. No-shows may result in forfeiture of ticket fare

Ways to cancel a flight

Online cancellation:

Passengers can cancel their flights online through XiamenAir's website by entering their booking reference and last name.

Over the phone:

Passengers can also cancel their flights by calling XiamenAir's customer service hotline.

Airport counter:

Passengers can cancel their flights in person at XiamenAir's airport counter.

Travel agency:

If the booking was made through a travel agency, passengers can contact the agency to cancel their flight.

It's important to note that cancellation fees may apply depending on the fare type and route, and refunds may be subject to restrictions. Therefore, passengers are advised to check XiamenAir's cancellations, refund policies, and procedures before making any booking changes.

Cancellation due to Weather

In most cases, XiamenAir will allow passengers to rebook on a later flight if a flight needs to be canceled due to bad weather or other unforeseeable reasons, subject to availability and fees. Depending on the circumstances surrounding the cancellation, passengers can also be qualified for a refund or compensation. However, it's vital to know that XiamenAir's cancellation rules may change based on the route and fare category in inclement weather or other situations. For further information, travelers are urged to review XiamenAir's policies and procedures.

Refund Policy

1. Refunds for canceled flights: Passengers may be eligible for a refund of their ticket fare if XiamenAir cancels their flight. The refund amount will depend on the fare type and may be subject to fees and restrictions.
2. Refunds for voluntary cancellations: Passengers may be eligible for a refund of their ticket fare if they voluntarily cancel their flight within 24 hours of purchase. After that, refunds may be subject to fees and restrictions depending on the fare type and route.
3. Refunds for unused tickets: Passengers may be eligible for a refund of their ticket fare if they do not use their ticket. The refund amount will depend on the fare type and may be subject to fees and restrictions.
4. Refund process: Passengers can request a refund through XiamenAir's website or by contacting the airline's customer service hotline. Refunds may take several days to process, and the timeline may vary depending on the payment method.

Steps to Cancel a Flight

Step 1. Visit the Xiamen Airlines website first (www.xiamenair.com)

Step 2. On the front page of the primary website for this carrier, there are four buttons. To continue, select the "My Trips" tab from that menu.

Step 3. The carrier will want the "First Name," "Ticket/Order No.", "Last Name," and "Verification Code." Carefully provide all the relevant information.

Step 4. Select the "Search" option.

Step 5. Your list of reservations is now shown on the screen.

Step 6. Choose the flight option of your choice, then hit the "Cancel" button.

Step 7. It will launch a payment page. As specified by the airline, pay the fees. If not, a direct confirmation message for the successful cancellation of your ticket will be sent to you.